Recovery Coach Program Admin & Billing Support

Behavioral Health Network, Inc.; Springfield (MA); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Behavioral Health Network, Inc. is hiring a Program Administrative Assistant to provide in-person support for Recovery Coach program operations, including billing, insurance authorizations, and payer of last resort requirements.

The role manages waitlists, enrollment data, and documentation across Carelogic and the VG system. You will handle communications, streamline workflows, update lists, and ensure timely reauthorizations.

Qualifications

• GED required with 2+ years of related training or experience.
• CARC certification preferred.
• Lived experience of addiction and recovery preferred.
• Proficiency with Microsoft Office 365, TEAMS and SharePoint; EHR systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and teamwork abilities.

Responsabilités

• Respond to all incoming calls, emails and faxes for Recovery Coaching promptly.
• Plan and streamline administrative workflows for overall program efficiency.
• Update and distribute Recovery Coach Contact List quarterly or as needed.
• Monitor insurance reauthorization and intake due dates monthly; ensure timely documentation.
• Create and update Re-auth/Annual intake spreadsheets monthly.
• Send reminders to coaches for required paperwork submission.
• Review Reauthorization forms for errors and update Wellness plan information as required.
• Submit completed forms to billing to secure timely reauthorizations.
• Review Recovery Coach enrollments/disenrollments for accuracy and timeliness.
• Enter enrollments in the Virtual Gateway and troubleshoot referrals as needed.
• Review intake packets for completion and compliance; follow up at supervisory level.

Connaissances

Verbal communication

Written communication

Interpersonal skills

De-escalation

Teamwork

Cultural humility

Formation

GED

Outils

Microsoft Office 365

TEAMS

SharePoint

Electronic Health Records

Description du poste

Behavioral Health Network, Inc. is hiring a Program Administrative Assistant to provide in-person support for Recovery Coach program operations, including billing, insurance authorizations, and payer of last resort requirements.

The role manages waitlists, enrollment data, and documentation across Carelogic and the VG system. You will handle communications, streamline workflows, update lists, and ensure timely reauthorizations.