Program Administrative Assistant

Behavioral Health Network, Inc (BHN); Springfield (MA); Presencial; USD 30.000 - 34.000; Jornada completa

Descripción de la vacante

Behavioral Health Network, Inc (BHN) seeks an Administrative Assistant to support Recovery Coach program operations in Springfield, MA. The role focuses on billing, payer compliance, and coordinating reauthorizations and intakes.

You will manage the waitlist and enrollment documentation, coordinate with the billing team, and maintain program records in Carelogic and the VG system. Strong office skills and a compassionate, teamwork-oriented approach are essential.

Formación

• GED required with 2+ years of commensurate training and experience.
• Current CARC certification preferred.
• Lived experience with addiction and recovery preferred.
• Proficiency with Microsoft Office 365 and EHR systems.

Responsabilidades

• Respond to calls, emails and faxes for Recovery Coaching in a timely manner.
• Help plan administrative workflows in consultation with the Recovery Coach Program Director.
• Update and distribute the Recovery Coach contact list quarterly.
• Monitor insurance reauthorization and intake due dates monthly.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

De-escalation

Teamwork

Educación

GED

Herramientas

Microsoft Office 365

TEAMS

SharePoint

Electronic Health Records

Descripción del empleo

The Program Administrative Assistant provides in-person administrative support in Recovery Coach program operations related to billing, insurance authorizations, fidelity to program's DPH/BSAS payer of last resort contract requirements, managing the Recovery Coach waitlist including assignment of new participants to Recovery Coaching and admitting new participants to the program.

What You Will Do

• Respond to all incoming calls, emails and faxes to Recovery Coaching in a timely manner; forward inquiries as needed
• Help plan, streamline, and execute administrative workflows and procedures for overall efficiency in consultation with the Recovery Coach Program Director
• Update and distribute Recovery Coach Contact List quarterly or more often as needed
• Monitor insurance reauthorization and annual intake due dates monthly to ensure required documentation is submitted in a timely manner:
• Create and update Re-auth/Annual intake spreadsheet monthly
• Send reminders/requests to all coaches to submit required paperwork
• Review all Reauthorization forms for errors, adding updated Wellness plan information when required by certain payers
• Submit completed forms to billing, as they come due, to ensure that all reauthorizations are obtained in a timely manner
• Review all incoming Recovery Coach enrollments and disenrollments for accuracy, timeliness, and alignment with documentation in Carelogic, in follow up to initial reviews at the supervisory level
• Enter EIM-ESM Enrollments and Disenrollments in the Virtual Gateway (VG)
• Troubleshoot referrals with existing Recovery Coach or conflicting Recovery Support Navigation assignments in the VG
• Review all incoming Recovery Coach Intake packets for completion, timeliness, and compliance, in follow up to initial reviews at the supervisory level

Who You Are

• A minimum of a GED with 2 or more years of commensurate training, experience, and demonstrated expertise in the field.
• Current CARC-certification preferred.
• Lived experience of addiction & recovery, personal or familial, preferred.
• Proficiency with Microsoft Office 365, including TEAMS and SharePoint as well as Electronic Health Records required
• Excellent verbal and written communication skills required
• Strong interpersonal skills, including de-escalation skills, and a track record of teamwork required
• Demonstrated cultural humility in working with individuals from diverse backgrounds required.
• Demonstrated working knowledge of community resources preferred.

Pay Range: $21.50 - $25.00 depending upon experience

Hours: Monday - Friday, 8am-4pm

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.