Recovery-Focused Admissions Specialist | Austin, TX

Affirm Recovery Center; Austin (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth and advancement

Mission-driven culture focused on 
re“

Collaborative and supportive team

Job summary

Affirm in Austin, TX is seeking an Admissions Coordinator to serve as the first point of contact for individuals and families seeking behavioral health and substance use treatment services. The role combines admissions coordination, front desk operations, client engagement, and peer support in a fast-paced environment.

You will help prospective clients navigate the admissions process, provide recovery-oriented encouragement, and ensure every person who reaches out feels welcomed, supported, and

Qualifications

• High school diploma or equivalent.
• 1+ year in behavioral health, SUD treatment, peer support, admissions, or related field.
• 3+ years of continuous sobriety/recovery.
• Valid Texas driver's license with clean driving record.
• Strong communication and customer service skills.
• On-site work in Austin, TX.

Responsibilities

• Manage intake inquiries by phone, email, and in person.
• Conduct pre-admission screenings and gather treatment needs.
• Guide clients and families through admissions process.
• Verify and collect documentation to support admission decisions.
• Serve as primary front desk contact and greet clients, visitors, and referrals.
• Provide peer-based support and encouragement to clients entering treatment.
• Assist clients with orientation, program expectations, and available resources.
• Build rapport with clients to increase engagement and participation.
• Coordinate with clinical and administrative teams to facilitate timely admissions.
• Maintain accurate documentation in the electronic health record system.
• Support transportation-related needs when appropriate.
• Uphold confidentiality and HIPAA compliance.

Skills

Communication

Empathy

Customer Service

Organization

Multitasking

Recovery-focused

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Affirm in Austin, TX is seeking an Admissions Coordinator to serve as the first point of contact for individuals and families seeking behavioral health and substance use treatment services. The role combines admissions coordination, front desk operations, client engagement, and peer support in a fast-paced environment.

You will help prospective clients navigate the admissions process, provide recovery-oriented encouragement, and ensure every person who reaches out feels welcomed, supported, and