Admissions Coordinator

Affirm Recovery Center; Austin (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive benefits package

Career growth and advancement

Mission-driven culture focused on 
re“

Collaborative and supportive team

Job summary

Affirm in Austin, TX is seeking an Admissions Coordinator to serve as the first point of contact for individuals and families seeking behavioral health and substance use treatment services. The role combines admissions coordination, front desk operations, client engagement, and peer support in a fast-paced environment.

You will help prospective clients navigate the admissions process, provide recovery-oriented encouragement, and ensure every person who reaches out feels welcomed, supported, and

Qualifications

• High school diploma or equivalent.
• 1+ year in behavioral health, SUD treatment, peer support, admissions, or related field.
• 3+ years of continuous sobriety/recovery.
• Valid Texas driver's license with clean driving record.
• Strong communication and customer service skills.
• On-site work in Austin, TX.

Responsibilities

• Manage intake inquiries by phone, email, and in person.
• Conduct pre-admission screenings and gather treatment needs.
• Guide clients and families through admissions process.
• Verify and collect documentation to support admission decisions.
• Serve as primary front desk contact and greet clients, visitors, and referrals.
• Provide peer-based support and encouragement to clients entering treatment.
• Assist clients with orientation, program expectations, and available resources.
• Build rapport with clients to increase engagement and participation.
• Coordinate with clinical and administrative teams to facilitate timely admissions.
• Maintain accurate documentation in the electronic health record system.
• Support transportation-related needs when appropriate.
• Uphold confidentiality and HIPAA compliance.

Skills

Communication

Empathy

Customer Service

Organization

Multitasking

Recovery-focused

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Affirm

Recovery. Connection. Hope.

Help People Take the First Step Toward Healing.

Admissions Coordinator | Austin, TX | Full-Time | On-Site

At affirm, we believe that seeking treatment is one of the most important decisions a person can make. The first interaction a prospective client has with our organization can shape their entire treatment experience. That's why we're looking for a compassionate, organized, and recovery-focused Admissions Coordinator to serve as the first point of contact for individuals and families seeking behavioral health and substance use treatment services.

This role combines admissions coordination, front desk operations, client engagement, and peer support. You will help prospective clients navigate the admissions process, provide recovery-oriented encouragement, and ensure every individual who reaches out toaffirm feels welcomed, supported, and informed.

If you're passionate about helping others, thrive in a fast-paced environment, and want to make a meaningful impact in the lives of people seeking recovery, we'd love to hear from you.

What You'll Do

As an Admissions Coordinator, you'll help ensure a positive and seamless admissions experience for prospective clients and their families. Responsibilities include:

• Answer and manage incoming intake and admissions inquiries by phone, email, and in person
• Conduct pre-admission screenings and gather information regarding treatment needs
• Guide prospective clients and families through the admissions process
• Verify and collect necessary documentation and information to support admission decisions
• Serve as the primary front desk representative and greet clients, visitors, and referral sources
• Provide peer-based support and encouragement to clients entering treatment
• Assist clients with orientation, program expectations, and available resources
• Build rapport with prospective clients to increase engagement and treatment participation
• Coordinate with clinical and administrative teams to facilitate timely admissions
• Maintain accurate documentation and data entry within electronic health record systems
• Support transportation-related needs when appropriate
• Uphold confidentiality and comply with HIPAA and organizational policies
• Foster an inclusive, affirming, and welcoming environment for clients, families, and visitors

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Minimum of one (1) year of experience in behavioral health, substance use disorder treatment, peer support, admissions, customer service, or a related field
• Minimum of three (3) years of continuous sobriety/recovery
• Valid Texas driver's license with a clean driving record
• Strong communication, customer service, and relationship-building skills
• Ability to work on-site in Austin, Texas
• Proficiency with computers, phones, and electronic documentation systems
• Ability to maintain professional boundaries while providing peer support

Preferred Qualifications

• Certified Peer Support Worker (CPSW) credential
• Experience working in behavioral health, addiction treatment, or recovery services
• Experience with admissions, intake coordination, or healthcare front desk responsibilities
• Experience working with LGBTQIA+ populations
• Familiarity with electronic health record (EHR) systems

Skills & Competencies

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Empathy, professionalism, and emotional intelligence
• Ability to multitask in a fast-paced treatment environment
• Commitment to recovery-oriented and person-centered care
• Ability to engage effectively with diverse populations

Why Affith?

We know there are plenty of jobs out there. That's why we focus on creating meaningful careers where employees can grow professionally while making a difference in the lives of others.

Competitive Compensation & Benefits

• Pay Range: $24.00 - $27.00 per hour (dependent upon experience)
• Competitive benefits package
• Career growth and advancement opportunities
• Mission-driven culture focused on recovery and wellness
• Collaborative and supportive team environment

More Than Just a Job

At affirm, you'll join a dedicated team committed to helping individuals and families access life-changing behavioral health and substance use treatment services. Your work will directly impact the lives of people seeking hope, healing, and recovery.

Whether you're looking to build a long-term career in behavioral health or expand your experience in admissions and recovery services, affirm provides opportunities for growth, learning, and meaningful contribution.

The Details

• Job Type: Full-Time | Hourly
• Pay: $24.00 - $27.00 per hour
• Location: On-Site | Austin, Texas
• Department: Operations
• Schedule: Full-Time

Equal Employment Opportunity Statement

Affirm is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law. We celebrate diversity and are committed to creating an environment where all employees feel respected, valued, and empowered to succeed.