Recovery Engagement Specialist

Isaiah House; Harrodsburg (KY); Vor Ort; USD 40.000 - 56.000; Vollzeit

Zusammenfassung

Isaiah House is seeking a compassionate Client Engagement Specialist to support retention and recovery outcomes. You will build trust with clients, monitor engagement, and provide timely assistance to keep individuals connected to treatment.

Responsibilities include frequent check-ins, collaboration with clinical staff, and documenting interactions while reinforcing the organization's mission and core values in a supportive environment.

Qualifikationen

• Experience in social work, psychology, counseling, or a related field preferred but not required.
• Proven experience in client engagement, case management, or related roles
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Empathy, patience, and a genuine desire to support clients’ recovery journey
• Ability to work independently and as part of a multidisciplinary team
• Knowledge of mental health, addiction recovery, or related treatment modalities is a plus

Aufgaben

• Monitor client progress and engagement to identify early signs of potential treatment discontinuation
• Conduct regular (hourly) check-ins with clients, including new admissions, to support engagement and ensure a smooth transition into the program.
• Build trust, rapport, and a strong sense of connection within the Isaiah House community
• Provide empathetic support, active listening, and encouragement to address client needs and concerns
• Identify early warning signs of disengagement, frustration, or intent to leave treatment
• Provide immediate support, de-escalation, and intervention for clients at risk of leaving
• Assist clients in problem-solving challenges related to treatment, personal stressors, or general concerns
• Educate clients on the importance of continued treatment and the recovery process
• Collaborate with clinical staff, TCMs, and leadership to address barriers impacting client commitment
• Develop and support strategies to enhance client retention and motivation
• Maintain accurate and timely documentation of client interactions and interventions in accordance with company policy
• Participate in Staff and Executive meetings and contribute insights to improve client engagement and retention efforts
• Reinforce Isaiah House’s Core Values and Mission, emphasizing commitment to each client’s success

Kenntnisse

Interpersonal communication

Active listening

Observation skills

Client engagement

Team collaboration

Jobbeschreibung

Isaiah House is seeking a compassionate Client Engagement Specialist to support retention and recovery outcomes. You will build trust with clients, monitor engagement, and provide timely assistance to keep individuals connected to treatment.

Responsibilities include frequent check-ins, collaboration with clinical staff, and documenting interactions while reinforcing the organization's mission and core values in a supportive environment.