Recovery Coach - Families FIRST; Various Locations

Terros Health; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision insurance

401(k) match

Paid time off

Job summary

Terros Health invites applications for a Full-Time Recovery Coach in the Families FIRST program to support families overcoming substance use challenges. The role centers on engagement, mentorship, and skill-building, with outreach across the West Valley, East Valley, and Central Phoenix locations.

As a Recovery Coach, you will guide families through daily living supports, connect them with community resources, and model recovery-focused behaviors while meeting documentation and production

Qualifications

• Compassionate, professional, friendly demeanor and strong time management.
• Experience with outreach, engagement, and coordinating care.
• Ability to document and maintain client records per state licensing and company procedures.

Responsibilities

• Initial outreach within 24 hours of referral to engage the client and provide program information.
• Coordinate care with DCS and other agencies, obtaining written consent and ROI documentation.
• Make follow-up outreach attempts if initial contact is unsuccessful, documenting attempts.
• Complete required documentation in client records and progress notes to meet production metrics.

Skills

Compassionate

Self-starter

Organized

Time management

Job description

Terros Health is pleased to share an exciting and challenging opportunity for a Recovery Coach / Peer Support Specialist at various locations in the Valley. Working as part of a team for the Terros Health’s Families FIRST program. This individual will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. They will need to be compassionate, professional, friendly, a self-starter, organized, and have good time management skills.

Families FIRST (Families in Recovery Succeeding Together) is a program that help families involved with the Department of Child Safety (DCS) who are experiencing substance abuse. This specialized treatment program assists parents in moving through the addiction recovery process.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Terros Health is now hiring for a Full-Time Recovery Coach in the Families FIRST Program

Schedule: Full-time

Mon-Fri OR Tues-Sat

Flexible to Work Weekends & Evenings

Locations:

• West Valley
• East Valley
• Central Phoenix

The Recovery Coach draws upon their personal growth experience to carry the message of hope and recovery to individuals who are referred to substance use treatment services. This position cultivates and secures a connection with the enrolled individual, while teaching personal responsibility and serving as a mentor and role model based on their previous experiences. Using evidence-based practices and strategies, the Recovery Coach may provide direct services to individuals such as: outreach and engagement, personal assistance in the completion of daily living skills, linkage to community supports, transportation, in-home services, and group facilitation.

Duties

• Initial Outreach – upon receipt of the referral from the Department of Child Safety (DCS), conducts in-person contact with the client within twenty-four (24) hours (excluding weekends and state holidays) to engage the client and provide information on the program.
• Initial Outreach – informs the client about confidentiality laws and obtains the client’s written consent to coordinate care with DCS and other involved agencies and family members through completion of the AFF Release of information. Provides a copy of the signed AFF ROI to DCS and other applicable agencies within five (5) business days.
• Initial Outreach – if in-person attempt is not successful, notifies the referring DCS Specialist within three (3) days to discuss alternatives to locating the client.
• Initial Outreach – makes a minimum of two (2) additional outreach attempts within five (5) business days of the receipt of the referral
• Initial Outreach – closes a case for reasons of Unable to Contact, Unable to Engage, or Refusal, only after a minimum of three (3) attempts have been documented in the client record within five (5) days.
• Completes and uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.
• Completes required documentation in client records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more