Care Coordinator - Families FIRST; Mesa, AZ 85204

TERRO; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plan

Dental coverage

Vision insurance

401(k)

PTO

Holidays

EAP

Job summary

Terros Health in Mesa, AZ is seeking a Families FIRST - Care Coordinator to support families involved with the Department of Child Safety. You will coordinate services with the clinical team, prepare monthly meetings, and empower families with resources to achieve stability and reunification.

The role requires an associate or bachelor’s degree in human service or behavioral health, strong MS Office and EHR skills, and a willingness to travel within the assigned area.

Qualifications

• Associates degree in human service/behavioral health or Bachelor degree in related field.
• Proficiency with MS Office (Excel, Word, Outlook) and familiarity with electronic health records (NextGen a plus).
• Excellent oral and written communication skills and knowledge of child welfare/child safety systems.
• Must obtain CPR/First Aid certification within 60 days of starting.

Responsibilities

• Conduct initial activities per New Client Checklist with proper documentation.
• Develop Short-Term Plan ensuring AFF services access within 3 business days after assessment.
• Lead Service Plan meetings with the team and family within 15 days of assessment.
• Schedule monthly Service Plan reviews and quarterly updates for DCS submission.
• Participate in CFT/ART/TDM/SENSE/DCS/JOBS meetings.
• Upload required documents into DCS record-keeping system on time.

Skills

Oral and written communication

Child welfare/child safety knowledge

MS Office proficiency

Education

Associate's degree in human service or behavioral health

Bachelor's degree in human service or behavioral health

Tools

MS Office (Excel, Word, Outlook)

NextGen EHR

Job description

Job Details

Job Location: Stapley Drive - Mesa, AZ 85204

Position Type: Full Time

Education Level: Associate's Degree

Travel Percentage: Up to 50%

Job Shift: Day Shift

Job Category: Behavioral Health/Social Work

Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Stapley Rd Health Center in Mesa, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self‑starter, organized, and compassionate.

Location: 1111 S Stapley Dr #5060, Mesa, AZ 85204

Full-Time, Employed

Mon - Fri, 9:00am - 5:00pm

Flexible Scheduling

Full Benefits, Including 401K, and Generous PTO/PST.

Additional Language Differential Pay Available!

Essential Duties

• Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record.
• Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment.
• Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
• Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist.
• Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.
• Uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.
• Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan.
• Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
• In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case.
• Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.
• Ability to drive to various locations throughout assigned territory to visit and provide services to patients.

Benefits & Wellness

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications

• An associates degree in human service or behavioral health field, and at least three years of related experience including working with multi-problem families in the field of substance abuse, child welfare, or behavioral health; or
• A bachelor’s degree or higher in a human service or behavioral health field.
• Proficiency using the MS Office suite, particularly Excel, Word and Outlook.
• Knowledge in use of Electronic Health Record. NextGen a plus.
• Excellent oral and written communication skills.
• Working knowledge of the child welfare/child safety system.
• Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
• Must pass background check in accordance with Terros Health and DCS requirements which includes, but is not limited to, no probation or parole within the last 10 years.
• Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
• Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical Demands

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.