Engagement Specialist - Phoenix, AZ 85017

Terros Health; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401(k) match

PTO 3 weeks

Job summary

Terros Health in Phoenix, AZ is seeking an Engagement Specialist to join our 27th Ave location. Reporting to the Clinical Site Manager, you will provide case management, clinical perspective, and service coordination for families under the Arizona Practice Model 12 Principles.

If you enjoy supporting individuals during vulnerable times, this could be your next opportunity. The role focuses on engaging clients, conducting outreach, and documenting progress.

Qualifications

• Completes annual assessments, crisis treatment plans, and individualized service plans.
• Performs outreach and supports clients throughout service delivery.
• Uses brief clinical interventions and motivational interviewing to engage clients.

Responsibilities

• Engages and educates clients alongside the clinical team.
• Conducts outreach and follow-up to ensure resources are in place.
• Coordinates care with families and medical/educational/providers.
• Participates in clinical staffing, case conferences, and meetings.
• Delivers high-quality customer service to clients and partner agencies.
• Manages caseload assessments and service planning processes.

Skills

Case management

Motivational Interviewing

Care coordination

Interdisciplinary teamwork

Communication skills

Job description

Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our 27th Ave location, in Phoenix, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Location: 3864 N 27th Ave, Phoenix, AZ 85017

Schedule: Full-Time, Employed

Monday-Friday, Daytime Shift

Flexible Schedule

No Weekends

Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)

Additional Language Differential Pay Available!

Position Summary:

Under Terros’ Health’s policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress and all outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Integrated Care Site Director or Clinical Site Manager.

Duties Include

• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.
• Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
• Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.
• Performs all case management functions associated with caseload including completing the assessment and service planning processes; including identifying the need for further or specialty services.
• Provides continuous evaluation of the effectiveness of treatment through the ongoing assessment of the client, input from the person and relevant others, and consultation with the clinical team, resulting in modification to the service plan as necessary.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) - 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more