Care Coordinator - Phoenix, AZ 85008; Families FIRST; DCS (8876)

Terros Health; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Multiple medical plans

Dental coverage

Vision insurance

401(k) with company match

PTO (3 weeks first year)

Paid holidays

Bilingual pay differential

EAP for families

Job summary

Terros Health seeks a Families FIRST - Care Coordinator for the McDowell Rd Health Center in Phoenix, AZ. This role partners with DCS and clinical teams to coordinate services for families, conduct monthly goal-setting meetings, and provide resources to promote stability and reunification.

The position requires an associate or bachelor’s degree in human services/behavioral health, strong communication, and the ability to travel within the assigned area.

Qualifications

• Associate degree or higher in human services/behavioral health; 3+ years in multi-problem families, substance abuse, child welfare, or behavioral health.
• Bachelor’s degree or higher in a human service/behavioral health field.
• Proficiency with MS Office (Excel, Word, Outlook).
• Familiarity with Electronic Health Records; NextGen a plus.
• Excellent oral and written communication skills.
• Working knowledge of child welfare/child safety system.

Responsibilities

• Coordinate and support families in the Families FIRST program to reach DCS case plan goals.
• Attend and facilitate monthly Service Plan meetings and quarterly updates for DCS submission.
• Collaborate with DCS, clinical team, and other providers to ensure timely access to services.
• Maintain required documentation in patient records and ensure compliance with licensing and procedures.
• Possess valid AZ driver’s license to visit multiple locations within the territory.

Skills

MS Office

Excel

Word

Outlook

Electronic Health Record

NextGen

CPR/First Aid

Communication skills

Child welfare

Background check

Driver's license

Fingerprint clearance

TB Test

Education

Assoc degree in human services or behavioral health

Bachelor's degree in human services/behavioral health

Job description

Job Details

Job Location: East McDowell Road - Phoenix, AZ 85008 Position Type: Full Time Education Level: Associate's Degree Travel Percentage: Up to 50% Job Shift: Day Shift Job Category: Behavioral Health/Social Work Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our McDowell Rd Health Center in Phoenix, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self-starter, organized, and compassionate.

Terros Health is hiring a Families FIRST - Care Coordinator at our McDowell Rd Health Center in Phoenix, AZ.

Location: 4909 E McDowell Rd, Phoenix, AZ 85008

Full-Time, Employed

Mon - Fri, 9:00am - 5:00pm

Flexible Scheduling

Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)

Additional Language Differential Pay Available!

Essential Duties

• Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record.
• Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment.
• Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
• Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist.
• Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.
• Uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.
• Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan.
• Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
• In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case.
• Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.
• Ability to drive to various locations throughout assigned territory to visit and provide services to patients.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest-free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
• Scholarships
• Clinical supervision
• Continuing Education Units (CEUs)
• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage® Employee Discount Program, with savings on:
• Gym memberships
• Car rentals
• Flights, hotels, movie tickets, and more

Qualifications

• An associates degree in human service or behavioral health field, and at least three years of related experience including working with multi–problem families in the field of substance abuse, child welfare, or behavioral health; or
• A bachelor’s degree or higher in a human service or behavioral health field.
• Proficiency using the MS Office suite, particularly Excel, Word and Outlook.
• Knowledge in use of Electronic Health Record. NextGen a plus.
• Excellent oral and written communication skills.
• Working knowledge of the child welfare/child safety system.
• Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
• Must pass background check in accordance with Terros Health and DCS requirements which includes, but is not limited to, no probation or parole within the last 10 years.
• Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
• Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.