Recovery Case Coordinator

Collateral Recovery Team LLC; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Collateral Recovery Team LLC is seeking a meticulous Caseworker / Recovery Case Specialist to manage recovery assignments from intake to completion. You will verify account information, coordinate with field agents, and maintain precise documentation across our systems.

The role emphasizes professional communication with lenders and clients, strict confidentiality, and adherence to state laws and company policies. Training is provided for the right candidate.

Qualifications

• Must be punctual, reliable, and detail-oriented.
• Strong organizational and time-management skills required.
• Ability to manage multiple cases simultaneously.
• Professional written and verbal communication required.
• Maintain confidentiality and handle sensitive information.
• Spanish bilingual is a plus.

Responsibilities

• Manage recovery assignments from intake to completion.
• Review and verify account information for accuracy and compliance.
• Dispatch assignments to field agents and monitor progress.
• Communicate with lenders, forwarders, and clients regarding case status.
• Maintain documentation within company software systems.
• Submit reports and required documents to clients promptly.
• Ensure compliance with laws and company policies.
• Process redemption requests and coordinate vehicle releases.
• Handle confidential information responsibly.
• Track timelines and ensure updates meet service level expectations.
• Assist with audits and internal reporting as needed.

Skills

Punctual

Detail-oriented

Time management

Multitasking

Written & verbal communication

Independence

Computer literacy

Confidential information handling

Problem solving

Schedule flexibility

Professional appearance

Bilingual Spanish

Repossession experience

Transportation/logistics experience

Tools

Recovery software platforms

Data entry systems

Job description

Collateral Recovery Team LLC is seeking a meticulous Caseworker / Recovery Case Specialist to manage recovery assignments from intake to completion. You will verify account information, coordinate with field agents, and maintain precise documentation across our systems.

The role emphasizes professional communication with lenders and clients, strict confidentiality, and adherence to state laws and company policies. Training is provided for the right candidate.