Case Worker/ Case Specialist

Collateral Recovery Team LLC; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Collateral Recovery Team LLC is seeking a meticulous Caseworker / Recovery Case Specialist to manage recovery assignments from intake to completion. You will verify account information, coordinate with field agents, and maintain precise documentation across our systems.

The role emphasizes professional communication with lenders and clients, strict confidentiality, and adherence to state laws and company policies. Training is provided for the right candidate.

Qualifications

• Must be punctual, reliable, and detail-oriented.
• Strong organizational and time-management skills required.
• Ability to manage multiple cases simultaneously.
• Professional written and verbal communication required.
• Maintain confidentiality and handle sensitive information.
• Spanish bilingual is a plus.

Responsibilities

• Manage recovery assignments from intake to completion.
• Review and verify account information for accuracy and compliance.
• Dispatch assignments to field agents and monitor progress.
• Communicate with lenders, forwarders, and clients regarding case status.
• Maintain documentation within company software systems.
• Submit reports and required documents to clients promptly.
• Ensure compliance with laws and company policies.
• Process redemption requests and coordinate vehicle releases.
• Handle confidential information responsibly.
• Track timelines and ensure updates meet service level expectations.
• Assist with audits and internal reporting as needed.

Skills

Punctual

Detail-oriented

Time management

Multitasking

Written & verbal communication

Independence

Computer literacy

Confidential information handling

Problem solving

Schedule flexibility

Professional appearance

Bilingual Spanish

Repossession experience

Transportation/logistics experience

Tools

Recovery software platforms

Data entry systems

Job description

Caseworker / Recovery Case Specialist

Collateral Recovery Team is seeking a highly organized and dependable individual to join our operations team as a Caseworker. This role is responsible for managing recovery assignments from start to finish, ensuring accurate documentation, client communication, compliance, and coordination with field agents.

This is a fast-paced administrative position that plays a critical role in the success of our recovery operations. Training will be provided for the right candidate with strong organizational and communication skills.

Key Responsibilities

• Manage recovery assignments from intake to completion
• Review and verify account information for accuracy and compliance
• Dispatch assignments to field agents and monitor progress
• Communicate professionally with lenders, forwarders, and clients regarding case status
• Maintain accurate documentation within company software systems
• Submit condition reports, updates, and required documentation to clients in a timely manner
• Ensure compliance with all state laws, client guidelines, and company policies
• Process redemption requests and coordinate vehicle releases
• Handle sensitive customer information with confidentiality and professionalism
• Track timelines and ensure all required updates are completed within service level expectations
• Assist with audits and internal reporting as needed

Work Environment

• Primarily indoor, office-based role
• Regular use of computers, recovery software platforms, and mobile communication tools
• Fast-paced, deadline-driven environment requiring multitasking

Requirements

• Punctual, reliable, and detail-oriented
• Strong organizational and time-management skills
• Ability to manage multiple cases simultaneously
• Professional written and verbal communication skills
• Ability to work independently without micromanagement
• Basic to intermediate computer proficiency (email, data entry, document management systems)
• Ability to handle confidential information responsibly
• Strong problem-solving skills and ability to think critically
• Adjust schedules when volume increases
• Clean, professional appearance
• Bilingual (Spanish) is a plus, but not required
• Prior experience in repossession, collections, or transportation logistics is a plus but not required

Why Join Collateral Recovery Team?

Collateral Recovery Team is a growing, forward-thinking company committed to improving standards in the collateral recovery industry. We offer:

• Stable, full-time work
• Hands-on training
• Opportunities for advancement
• A professional, team-oriented environment
• A company that values accountability, integrity, and performance

Please note: This position includes additional duties not listed above. Responsibilities are often shared among team members based on operational needs.