Client Success & Case Coordination Specialist

International Recovery Systems; Leechburg (Armstrong County); On-site; USD 36,000 - 48,000; Full time

Job summary

International Recovery Systems in Plum, IL is seeking a detail-oriented Client Liaison to join our office team. In this role, you will coordinate between clients, field agents, and internal teams to ensure assignments are accurate, up-to-date, and progressing smoothly.

You will handle calls, emails, and reviews of new assignments, verify addresses, and maintain case notes, while communicating daily with clients, banks, and internal teams.

Qualifications

• 1+ year of collections, billing, or account support experience.
• 2+ years in a customer service or admin role.
• High school diploma or GED required.
• Proficiency with Microsoft Office and general computer systems.

Responsibilities

• Handle high volumes of calls, emails, and case updates.
• Accept and review new assignments through client portals.
• Verify addresses, update account statuses, and manage case notes.
• Communicate daily with clients, banks, and internal teams.
• Add fees, track progress, and ensure accurate information is shared.
• Assist with other tasks and projects as assigned by management.

Skills

Customer service

Attention to detail

Communication skills

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

International Recovery Systems in Plum, IL is seeking a detail-oriented Client Liaison to join our office team. In this role, you will coordinate between clients, field agents, and internal teams to ensure assignments are accurate, up-to-date, and progressing smoothly.

You will handle calls, emails, and reviews of new assignments, verify addresses, and maintain case notes, while communicating daily with clients, banks, and internal teams.