Records & Transcripts Specialist - Higher Ed Operations

Elgin Community College; Elgin (IL); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

Retirement Plans (Pension, 457b, 403b)

Paid Time Off

Tuition Reimbursement

Professional Development/Expense

Employee Assistance Program (EAP)

Job summary

Elgin Community College (ECC) in Elgin, IL seeks a part-time Records & Registration Support staff member. Duties include overseeing the online grading process, processing transcripts, and assisting students with records questions in person or remotely as needed.

The role emphasizes collaboration with admissions, records, and health professions departments, maintaining FERPA compliance, and supporting ceremonies and graduations as required. Evening/weekend flexibility is needed.

Qualifications

• Bachelor's degree (BA/BS) from four-year college or university or equivalent combination of training and experience.
• Good knowledge of higher education structure including accreditations and institution types.
• Considerable skills in collaborating effectively with cross-functional teams.
• Considerable skills in researching and analyzing information to determine course equivalencies.
• Considerable skills in verbal and written communication.
• Considerable skill in the use of Microsoft Office Suite (Word, Excel, Access, Publisher).
• Must be available to work a flexible schedule, including evenings and weekends when required by department.

Responsibilities

• Oversee the online grading process and communicate policy/procedure changes to faculty.
• Process graduation-related tasks and assist with commencements and ceremonies.
• Assist students with information in person and via phone/email/live chat; resolve records issues.
• Order, process, and deliver transcripts; scan and retrieve documents.
• Ensure FERPA-compliant recordkeeping and data integrity.

Skills

Cross-functional collaboration

Verbal & written communication

Research & analysis

Customer service

Technology support

Attention to detail

Education

Bachelor's degree (BA/BS)

Tools

Microsoft Office Suite

Access

Excel

Job description

Elgin Community College (ECC) in Elgin, IL seeks a part-time Records & Registration Support staff member. Duties include overseeing the online grading process, processing transcripts, and assisting students with records questions in person or remotely as needed.

The role emphasizes collaboration with admissions, records, and health professions departments, maintaining FERPA compliance, and supporting ceremonies and graduations as required. Evening/weekend flexibility is needed.