Student Records & Services Specialist — Hybrid Work

Cornell University; Town of Ithaca (NY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Hybrid work arrangement

Tuition benefits

Employee discounts

Job summary

Cornell University is seeking an Academic Records and Student Services Associate to support students, alumni, and staff across transcript services, verification, and identity documentation processes. The role emphasizes accuracy, confidentiality, and high-quality service in a hybrid on-site/remote environment.

Responsibilities include maintaining student records, processing transcript requests, and advising on verification procedures.

Qualifications

• Associate's degree with at least 2 years of experience in a higher education student service office or equivalent.
• Experience using student information systems such as PeopleSoft Campus Solutions.
• Experience serving as a customer service representative.
• Experience handling sensitive and confidential data.
• Proficiency with Box, Microsoft Office, and Google Workspace.
• New York Notary license or ability to obtain within 6 months.
• Ability to work collaboratively with students, faculty, staff, and community members.

Responsibilities

• Serve as the primary contact at the registrar’s customer service desk.
• Deliver excellent service to students, alumni, faculty, staff, and external stakeholders.
• Respond to inquiries by phone, email, and in person; direct customers to resources.
• Use a ticketing system to address inquiries timely and professionally.
• Support and mentor student employees in customer service operations.
• Maintain accurate biographical and demographic student records.
• Process and distribute office mail; develop standard templates and documentation.

Skills

Customer service

Notary license

Data confidentiality

PeopleSoft Campus Solutions

Box

Microsoft Office

Google Workspace

Education

Associate's degree with 2+ years experience

Tools

PeopleSoft Campus Solutions

Box

Microsoft Office

Google Workspace

Job description

Cornell University is seeking an Academic Records and Student Services Associate to support students, alumni, and staff across transcript services, verification, and identity documentation processes. The role emphasizes accuracy, confidentiality, and high-quality service in a hybrid on-site/remote environment.

Responsibilities include maintaining student records, processing transcript requests, and advising on verification procedures.