Records Specialist II (LTA)

Town-of-Gilbert; Arizona; In loco; USD 42.000 - 62.000; Part-time

Descrizione del lavoro

Town of Gilbert seeks a Police Records Specialist II for a limited-term agreement approved through 6/30/2027, with potential renewal based on budget and performance. The role processes police report requests, redacts sensitive records, and maintains electronic records, ensuring accuracy and compliance.

Applicants should have a high school diploma or GED, experience with Axon redaction, and strong customer service and communication skills.

Competenze

• High School Diploma or GED.
• Experience redacting video using Axon products.
• Two years of Police Records experience preferred.
• Bilingual in English and Spanish is desirable.
• Strong verbal, written communication and phone etiquette skills.
• Proficient with Microsoft Office; ability to handle confidential information.
• Record Specialists work rotating shifts.

Mansioni

• Viewing and redacting video files, audio files, and photographs.
• Processes all requests for police reports or records and reviews all submitted documents for validity, accuracy and completeness.
• Scans and indexes records into electronic document management systems and assists with records filing, retention, and destruction.
• Reviews submitted police officer reports for validity, accuracy and completeness and consults with officers, detectives and supervisors as needed regarding report discrepancies.
• Performs redaction of requested police records deemed sensitive in nature by the assigned detective or supervisory staff. Redactions are based upon Federal Freedom of Information Act and state/local laws and guidelines pertaining to the security of personal and/or law-enforcement sensitive information.

Conoscenze

Customer service oriented

Strong verbal communication

Strong written communication

Phone etiquette

Discretion with confidential data

Formazione

High School Diploma or GED

Strumenti

Axon products

Descrizione del lavoro

**This limited-term agreement position has been approved through 6/30/2027 and may be eligible for renewal based on budgetary approval, department need, and performance in the role.**

With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position ofPolice Records Specialist II.

Essential Duties and Responsibilities Include:

• Viewing and redacting video files, audio files, and photographs.
• Processes all requests for police reports or records and reviews all submitted documents for validity, accuracy and completeness.
• Scans and indexes records into electronic document management systems and assists with records filing, retention, and destruction.
• Reviews submitted police officer reports for validity, accuracy and completeness and consults with officers, detectives and supervisors as needed regarding report discrepancies.
• Performs redaction of requested police records deemed sensitive in nature by the assigned detective or supervisory staff. Redactions are based upon Federal Freedom of Information Act and state/local laws and guidelines pertaining to the security of personal and/or law-enforcement sensitive information.
• View the full job description.

Anticipated Recruitment Timeline:

Posting Closes: November 1st
Application Review: November 2nd
SparkHire Virtual Interview invites sent out November 4th
SparkHire Virtual Interview submissions due November 11th
In-Person Interview Invites sent out no later than November 17th
In-Person Interviews are tentatively scheduled for November 24th

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

AtTeam Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• High School Diploma or GED
• Experience redacting video using Axon products
• Two years of Police Records experience preferred
• Bilingual in English and Spanish is desirable
• Successful candidates will consistently demonstrate strong verbal, written communication and phone etiquette skills, strong organizational skills with attention to detail, be proficient in Microsoft Office products, and demonstrate the ability to handle confidential information;
• Successful candidates will be customer service oriented. He/she will also show proficiency in working independently as well as with a team, able to prioritize work, and demonstrate the ability to build effective working relationships with internal and external customers;
• Record Specialists work rotating shifts

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Special Requirement:

Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.

Physical Demands and Working Conditions for this position include:

This position has been designated as Sedentary/Light work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration.

The position is primarily based in a secure, shared, open-office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in person and via technology such as video conferencing, e-mail, and phone. Customer service involves resolving concerns, answering questions, and being empathetic while clearly explaining our Town policies and procedures. Situations may require thinking on your feet and de‑calating frustrated customers. This work requires frequent communication with the public-at-large, coworkers, and supervisory staff.

Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and seeks opportunities to accommodate different abilities within reason.

To view the slide show presentation above, click here.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.