Teleserve Officer

Town of Gilbert; Gilbert (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Town of Gilbert is seeking a Police Teleserve Officer to provide 24/7 customer service to citizens by phone and in person, assist with police reports, and relay information about prisoners held at the Gilbert/Chandler Unified Holding Facility.

The role involves processing vacation watches, patrol watches, and related requests, completing paperwork for prisoner releases, and performing duties in a 24/7 environment which may include nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Six months of customer service or data entry experience.
• Experience writing police reports preferred.
• Strong customer service, organizational, and communication skills.
• Must be able to perform rotating shift work in a 24/7 unit.

Responsibilities

• Provide in-person and phone-based customer service at the Police Department lobby.
• Obtain information and write police reports for specific crimes.
• Input data for vacation watch and patrol watch requests.
• Provide information to the public about prisoners held at the holding facility.
• Draft supplemental police reports for laboratory results and notarize documents.
• Create calls-for-service using CAD system and handle related duties.

Education

High School Diploma or GED

Job description

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer.

The Police Teleserve Officer reports to the Teleserve Supervisor. The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.

Some of the Essential Duties and Responsibilities of this position include:

• Provides in person customer service to citizens in the Police Department lobby
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility..
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders to satisfy court requirements and notarizes legal documents.
• Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
• Other duties as assigned.

Anticipated Recruitment Timeline:

Posting Closes: November 1st
Application Review: November 2nd - Nov 5th
In-Person Interview Invites sent out no later than November 9th
In-Person Interviews tentatively scheduled for the week of November 16th

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• High school diploma or GED
• Six months of customer service or data entry experience
• Experience writing police reports preferred
• Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers. Also requires attention to detail, problem-solving ability, and basic math and computer skills.
• Must be able to perform rotating shift work in a 24/7 work unit

This position is FLSA Non-Exempt - eligible for overtime compensation.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.