Records Specialist II (LTA)

Gilbert, Arizona; Gilbert (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Gilbert seeks a Police Records Specialist II for a limited-term assignment approved through 6/30/2027. This role focuses on processing requests for police reports, redacting sensitive material, and ensuring records are accurate and compliant.

The candidate will view and redact video, audio, and photos, index records in digital systems, and collaborate with officers and supervisors to resolve discrepancies. Strong communication and confidentiality are essential.

Qualifications

• High School Diploma or GED is required.
• Experience redacting video using Axon products.
• Two years of Police Records experience preferred.
• Bilingual in English and Spanish desirable.

Responsibilities

• Viewing and redacting video, audio, and photographs.
• Process requests for police reports and verify documents.
• Scan and index records in electronic systems; assist with filing, retention, destruction.
• Review officer reports for accuracy and consult with staff on discrepancies.
• Redact sensitive records per FOIA and laws.

Skills

Verbal communication

Written communication

Phone etiquette

Confidential handling

Education

High School Diploma or GED

Tools

Axon products

Microsoft Office

Job description

We are seeking a Police Records Specialist II to join Team Gilbert. This limited-term agreement position is approved through 6/30/2027 and may be eligible for renewal based on budgetary approval, department need, and performance in the role.

With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment.

Essential Duties and Responsibilities

• Viewing and redacting video files, audio files, and photographs.
• Processes all requests for police reports or records and reviews all submitted documents for validity, accuracy and completeness.
• Scans and indexes records into electronic document management systems and assists with records filing, retention, and destruction.
• Reviews submitted police officer reports for validity, accuracy and completeness and consults with officers, detectives and supervisors as needed regarding report discrepancies.
• Performs redaction of requested police records deemed sensitive in nature by the assigned detective or supervisory staff. Redactions are based upon Federal Freedom of Information Act and state/local laws and guidelines pertaining to the security of personal and/or law-enforcement sensitive information.

About You

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do!

In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

• High School Diploma or GED
• Experience redacting video using Axon products
• Two years of Police Records experience preferred
• Bilingual in English and Spanish is desirable
• Successful candidates will consistently demonstrate strong verbal, written communication and phone etiquette skills, strong organizational skills with attention to detail, be proficient in Microsoft Office products, and demonstrate the ability to handle confidential information;
• Successful candidates will be customer service oriented. He/she will also show proficiency in working independently as well as with a team, able to prioritize work, and demonstrate the ability to build effective working relationships with internal and external customers;
• Record Specialists work rotating shifts

At-Will Status

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation.

Security Background Investigation

Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required.

Physical Demands and Working Conditions

This position has been designated as a Sedentary/Light work position.

The position is primarily based in a secure, shared, open-office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in person and via technology such as video conferencing, e-mail, and phone. Customer service involves resolving concerns, answering questions, and being empathetic while clearly explaining our Town policies and procedures. Situations may require thinking on your feet and de-escalating frustrated customers. This work requires frequent communication with the public-at-large, coworkers, and supervisory staff.

The information above on physical demands and working conditions is intended to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and seeks opportunities to accommodate different abilities within reason.

Why Team Gilbert?

We Are Here to Help!

Equal Opportunity & Accessibility

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! A list of our benefit offerings at-a-glance, or see our full employee benefits guide.