Teleserve Officer

Town-of-Gilbert; Arizona; On-site; USD 25,000 - 36,000; Full time

Job summary

Team Gilbert invites applications for the Police Teleserve Officer role in Gilbert, AZ. This position operates in a 24/7 environment, handling telephone and in-person citizen inquiries, assisting with police reports, and processing data for vacation and patrol watches.

The role includes completing incident reports, notarizing affidavits, collecting cash and bonds, and filing required prisoner-release paperwork at the Gilbert/Chandler Unified Holding Facility.

Qualifications

• High school diploma or GED.
• Six months of customer service or data entry experience.
• Experience writing police reports preferred.
• Strong customer service and organizational skills, plus interpersonal and communication abilities; attention to detail, problem-solving and basic math/computer skills.
• Must be able to perform rotating shift work in a 24/7 work unit.

Responsibilities

• Provides in person customer service to citizens in the Police Department lobby.
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners at the holding facility.
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders and notarizes legal documents.
• Creates Calls-for-Service using CAD system.
• Other duties as assigned.

Skills

Customer service

Data entry

Police report writing

Interpersonal skills

Communication skills

Education

High school diploma or GED

Job description

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Teleserve Officer.

The Police Teleserve Officer reports to the Teleserve Supervisor. The primary function of this position is to provide 24/7 customer service to citizens over the telephone and in-person to answer questions, complete police reports for specific crimes and provide information regarding status of prisoners held at the Gilbert/Chandler Unified Holding Facility. This position also processes vacation watch requests, patrol watches, body worn camera video requests and completes supplemental police reports with laboratory analysis results. The Police Teleserve Officer completes police incident reports, notarizes affidavits, collects cash and surety bonds and completes the associated required paperwork for prisoner releases. This classification works in a 24/7 work environment and may be required to work nights, weekends, and/or holidays.

Some of the Essential Duties and Responsibilities of this position include:

• Provides in person customer service to citizens in the Police Department lobby
• Obtains information and writes police reports for specific crimes.
• Obtains and inputs data for vacation watch and patrol watch requests.
• Researches and provides information to the public regarding inquiries about prisoners being held at the Gilbert/Chandler Unified Holding Facility..
• Writes supplemental police reports for laboratory test results.
• Fingerprints offenders to satisfy court requirements and notarizes legal documents.
• Creates Calls-for-Service using the Department's Computer Aided Dispatch (CAD) system.
• Other duties as assigned.

Anticipated Recruitment Timeline:

Posting Closes: November 1st
Application Review: November 2nd - Nov 5th
In-Person Interview Invites sent out no later than November 9th
In-Person Interviews tentatively scheduled for the week of November 16th

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required.

At Team Gilbert, we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements

• High school diploma or GED
• Six months of customer service or data entry experience
• Experience writing police reports preferred
• Must possess strong customer service and organizational skills, as well as the interpersonal and communication skills needed to maintain positive relationships with community members and co-workers. Also requires attention to detail, problem-solving ability, and basic math and computer skills.
• Must be able to perform rotating shift work in a 24/7 work unit

This position is FLSA Non-Exempt - eligible for overtime compensation.

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.