Records Retrieval Manager

Steno; United States; Remote; USD 88,000 - 115,000; Full time

Benefits offered by this job

Stock options

Health coverage

Remote-first

Flexible PTO

Job summary

Steno is seeking a Records Retrieval leader to work closely with the Senior Director, owning day-to-day leadership and shaping the department’s evolution. The role requires hands-on management of a remote team and direct involvement in operational improvements.

You’ll implement AI-powered workflows and ensure high-quality retrieval processes while balancing a flexible, results-driven culture. This position offers a remote-first setup and competitive compensation.

Qualifications

• 4+ years in records retrieval, with hands-on experience.
• 2+ years managing remote teams.
• Hands-on and solution-oriented approach.
• Interest in AI tools and workflow automation.

Responsibilities

• Lead Records Retrieval team and collaborate with Senior Director.
• Own day-to-day team leadership and department evolution.
• Quality check cases, conduct 1:1s, review work in real time.
• Drive AI-powered, tech-enabled workflows across operations.

Skills

People leadership

Records retrieval

Remote team management

Process improvement

Tools

Datavant

MRO

Job description

Why You Should Choose Steno

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in you – Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Competitive Compensation of $87,500 - $115,000 - reflects your impact on Steno’s Records Retrieval leadership execution and growth
• Remote-first – with flexible PTO, home office setup, and a culture that rewards results and supports balance

Why the Records Retrieval Team at Steno Is Different

• Operational extension of senior leadership – You’ll work directly alongside the Senior Director, taking ownership of day-to-day team leadership while driving the department’s bigger-picture evolution
• People leadership meets process innovation – This role sits at the intersection of developing and holding a seasoned team accountable and building the systems that take operations to the next level
• Always pushing forward – We have an experienced team grounded in retrieval operations; we need a leader who can grow that team and evolve how we work toward AI-powered, tech-enabled workflows
• Hands-on by nature – You’ve done this work yourself. When someone calls out, you step in. You quality check your team’s cases, have 1:1s, review work in real time, and know exactly what good looks like because you’ve lived it

You’ll crush this role if you have 4+ years in records retrieval and have done this work firsthand — you know the operational realities inside and out. Must have hands-on experience with online medical records request portals such as Datavant or MRO. You’ll also bring 2+ years managing remote teams. You’re hands‑on and solution-oriented — when someone calls out, you cover it yourself without hesitation. A demonstrated interest in AI tools and workflow automation as the future of retrieval operations is a plus.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [e-mail].
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team