Records Management System (RMS) Architect

Strategic Communications; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Disability Insurance

401k Plan

Paid Vacation Days

Paid Sick Days

Paid Holidays

Dog-friendly office

Wellness incentives

Referral bonuses

Job summary

Strategic Communications seeks a Records Management System (RMS) Architect for a remote, customer-facing consultancy role across public sector agencies. You will oversee configuration, business process analysis, and training on RMS products including Reporting, Case Management, Evidence, and Warrants.

Travel is approximately 50% to support client engagements. The role requires strong communication, 5+ years in a product consultant or public safety setting, and experience with Agile/Waterfall

Qualifications

• Associates degree or higher in relevant field.
• 5+ years as product consultant or public safety experience.
• Strong written and verbal communication.

Responsibilities

• Oversee the RMS implementation
• Oversee end-to-end testing of RMS workstreams, integrations, and hardware components
• Define roles and responsibilities for delivery and maintenance
• Guide product adoption with stakeholders
• Coordinate with training and marketing teams for feature deployment
• Gather product feedback and set development priorities
• Communicate project risks and staffing/budget implications
• Update training materials for an outstanding training experience

Skills

Excellent communication

Agile & Waterfall

Public sector experience

Technical aptitude

Training & change management

Education

Associates degree or higher

Tools

PowerPoint

Excel

Google Apps

Job description

Position:Records Management System (RMS) Architect

Location: Remote

Job Id:729

# of Openings:1

Position Title: Records Management System (RMS) Architect

Location: Remote

Join Us: Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.

Position Overview: The RMS Architect is a customer facing role responsible for overseeing the configuration and business process analysis across a variety of public sector agencies. The qualified candidate will work on a variety of products such as Reporting, Case Management, Evidence and Warrants. This position operates in a consultative capacity to ensure product features, workflows, and technical configurations are defined and tested for each agency and helps train agencies on best practices within the RMS product suite. This position requires roughly 50% travel.

Core Responsibilities

• Oversee the RMS implementation
• Oversee end-to-end testing of RMS workstreams, integrations, and hardware components
• Clearly define company and customer roles and responsibilities for the delivery and maintenance of RMS products
• Work with various stakeholders to help guide product adoption
• Work with the training and marketing teams to ensure new features are successfully deployed and understood
• Gather product feedback and work with internal teams to help establish development priorities
• Work with internal teams to convey key metrics and project risks to assist in staffing, budgeting, and future team planning
• Work with the Training team to update training materials to deliver an outstanding training experience

Experience, Education, and Certifications

• Associates degree or higher in relevant coursework required
• 5+ years of experience as a product consultant or public safety employee preferred; 2+ years required
• Excellent communication skills both written and verbal
• Experience developing, communicating, and training on best practices and workflows
• Experience with Agile and Waterfall project management methodologies
• Experience with PowerPoint, Excel and Google applications
• Strong technical skills and the ability to learn new systems and products
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

Physical Requirements

Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.

Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Benefits

• Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays

Other Benefits

• Dog-friendly corporate office, wellness incentives, referral bonuses

Screening Requirements: Background Check, Drug Testing