Records Lead: Governance & Operations

Opensity Solutions; Washington, Northern (District of Columbia, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Records Specialist Lead to oversee the daily operations, organization, and governance of client records. You will supervise a small team, ensure accurate classification and retention, and drive continuous process improvements while maintaining data integrity and security.

This leadership role partners with senior operations to ensure high-quality service delivery and compliance, with a focus on confidentiality and client satisfaction in fast-paced environments.

Qualifications

• Education: HS diploma required; associate/bachelor’s preferred.
• Experience: 2–4 years in records management or related ops roles; leadership exp preferred.
• Technical: Familiarity with records mgmt systems & MS Office required.

Responsibilities

• Oversee daily management and organization of physical and electronic records.
• Lead, train, and mentor records team members.
• Ensure compliance with retention policies and information governance standards.
• Provide responsive support for records requests and client needs.

Skills

Records management

Leadership

Attention to detail

Data accuracy

Communication

Customer service

Problem solving

Confidentiality

Microsoft Office

Independent & collaborative work

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Records management systems

Electronic filing platforms

Document management software

Microsoft Office Suite

Job description

Opensity Solutions is seeking a Records Specialist Lead to oversee the daily operations, organization, and governance of client records. You will supervise a small team, ensure accurate classification and retention, and drive continuous process improvements while maintaining data integrity and security.

This leadership role partners with senior operations to ensure high-quality service delivery and compliance, with a focus on confidentiality and client satisfaction in fast-paced environments.