National Records & Information Governance Leader

Opensity Solutions; Boston, Northern (MA, KY); Hybrid; USD 125,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Job summary

Opensity Solutions is seeking a National Records Manager to lead Records & Information Governance operations across client locations. You will drive compliance, optimize information lifecycle management, and mentor cross-functional teams to deliver high-quality service.

Responsibilities include overseeing daily RIG operations, building client relationships with attorneys and executives, and improving processes with technology platforms and reporting tools.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• Minimum of 5 years of progressive Records & Information Governance operations management experience within law firms or professional services.
• Experience leading teams and large-scale records projects.

Responsibilities

• Oversee daily Records & Information Governance (RIG) operations across multiple client locations to ensure service quality, compliance, and operational efficiency.
• Lead, mentor, and develop RIG team members to support high performance, accountability, and exceptional customer service.
• Ensure appropriate operational coverage and support for all client offices and RIG-related activities.
• Manage vendor relationships, including review and reconciliation of invoices for offsite storage, shredding, and related records services.
• Develop, document, and improve operational processes to strengthen compliance, efficiency, and service consistency.
• Train and cross-train team members on RIG systems, policies, procedures, and operational best practices.
• Build and maintain strong relationships with client leadership, attorneys, partners, administrative personnel, and key stakeholders.
• Optimize the use of technology platforms and records management systems to improve operational effectiveness.
• Collect, analyze, and report operational data to identify trends, support decision-making, and recommend process improvements.
• Lead and oversee records-related projects, including office relocations, restacks, closures, imaging initiatives, disposition projects, and data cleanup efforts.
• Ensure compliance with Opensity Solutions policies, client requirements, retention schedules, and information governance standards.
• Support continuous improvement initiatives that enhance operational performance, customer satisfaction, and data integrity.

Skills

RIG principles

Information lifecycle management

Leadership

Communication

Vendor management

Education

Bachelor's degree in Business Administration / Information Governance / Records Management

Tools

Records management systems

Document management platforms

Operational reporting tools

Job description

Opensity Solutions is seeking a National Records Manager to lead Records & Information Governance operations across client locations. You will drive compliance, optimize information lifecycle management, and mentor cross-functional teams to deliver high-quality service.

Responsibilities include overseeing daily RIG operations, building client relationships with attorneys and executives, and improving processes with technology platforms and reporting tools.