Records & Information Custodian: Public Records & Data Governance

Coppell, City of (TX); Coppell (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

North Texas Emergency Communications Center (NTECC) seeks a Records and Information Custodian to coordinate organization, storage, retrieval, and disposition of records, ensuring secure, accessible information and compliant public records handling.

The role interfaces with internal departments, member agencies, courts, attorneys, and public-safety partners to maintain accurate records, privacy, and regulatory compliance.

Qualifications

• High school diploma or equivalent and three years of progressively responsible experience in records administration or related field.
• Familiarity with the Texas Public Information Act and related records laws.
• An associate degree or higher in records or information management or related field preferred.
• Experience coordinating records requests and handling confidential/sensitive information.
• Proficiency with Microsoft 365 and ability to learn specialized records/document-management systems.

Responsibilities

• Coordinate records management activities across departments.
• Serve as primary contact for records inquiries and requests.
• Receive, log, prioritize, and track records requests from receipt to completion.
• Retrieve and prepare records including 911 calls, CAD documents, and related materials.
• Maintain records retention and filing systems; redact records as required.
• Assist leadership and legal counsel with subpoenas and legal holds.
• Maintain logs, inventories, and audit trails; ensure compliance.

Skills

Records management

Public information act

Interagency collaboration

Document redaction

Legal liaison

Education

Associate degree in records management

Bachelor’s degree preferred

Tools

Microsoft 365

CAD

Document management systems

Job description

North Texas Emergency Communications Center (NTECC) seeks a Records and Information Custodian to coordinate organization, storage, retrieval, and disposition of records, ensuring secure, accessible information and compliant public records handling.

The role interfaces with internal departments, member agencies, courts, attorneys, and public-safety partners to maintain accurate records, privacy, and regulatory compliance.