Order Entry Specialist

ADP, Inc.; Houston (TX); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off and Paid Holidays

Employee Assistance Program

Job summary

U.S. Legal Support is seeking an Order Entry Specialist in Houston, TX for a hybrid role after 90 days. You will review client requests, verify information, and coordinate records with custodians to initiate the record retrieval process.

The ideal candidate enjoys detailed administrative work, thrives in a fast-paced environment, and takes pride in accuracy and organization. Strong MS Office skills and clear communication are essential.

Qualifications

• High School Diploma or equivalent required.
• Experience in admin, data entry or customer service preferred.
• Proficiency with Microsoft Office and web-based tools.

Responsibilities

• Review record retrieval requests submitted through the client portal.
• Verify all required information has been provided by the client.
• Contact clients to obtain missing information or clarification as needed.
• Prepare and build legal request packets through accurate data entry.
• Research facilities and custodians to ensure requests reach the correct locations.
• Track requests and maintain accurate records in internal systems.
• Communicate with clients regarding questions, status updates, and confirmations.
• Perform quality checks on documents, entries, and paperwork.
• Resend requests or supplemental documentation when necessary.
• Process correspondence via email, fax, mail, and in-person handoffs.
• Scan and file electronic records and supporting documentation.

Skills

Administrative skills

Data entry

Customer service

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Location: Houston, TX (Hybrid after 90 days)
Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Join a Leader in Legal Services

U.S. Legal Support is one of the nation's fastest-growing legal services companies, providing a full suite of litigation support solutions to law firms, corporations, and insurance carriers nationwide. Our services include record retrieval, court reporting, interpreting and translation services, trial services, and transcription.

With more than 85 offices across the United States, we are committed to delivering exceptional service while creating a collaborative and supportive environment for our employees.

Position Overview

The Order Entry Specialist plays a critical role in initiating the record retrieval process. This position is responsible for reviewing incoming client requests, ensuring all required information is included, preparing legal request packets, and coordinating requests to custodians of records.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys detailed administrative work, and takes pride in accuracy and organization.

Key Responsibilities

• Review record retrieval requests submitted through the client portal.
• Verify all required information has been provided by the client.
• Contact clients to obtain missing information or clarification as needed.
• Prepare and build legal request packets through accurate data entry.
• Research facilities and custodians to ensure requests are sent to the correct locations.
• Track requests and maintain accurate records within internal systems.
• Communicate with clients regarding questions, status updates, and request confirmations.
• Perform quality checks on documents, system entries, and legal paperwork.
• Resend requests or supplemental documentation when necessary.
• Process correspondence through email, fax, mail, and hand-service arrangements.
• Scan, save, and maintain electronic records and supporting documentation.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of administrative, customer service, data entry, or related experience.
• Record retrieval or litigation support experience is a plus.
• Proficiency with Microsoft Office and web-based applications.
• Strong written and verbal communication skills.

Core Competencies

We’re looking for candidates who demonstrate:

• Exceptional attention to detail
• Strong time management and organizational skills
• Ability to work efficiently in a fast-paced environment
• Critical thinking and problem-solving abilities
• Customer and client service focus
• Dependability and accountability
• Flexibility and adaptability
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Employee Assistance Program

U.S. Legal Support is an Equal Opportunity Employer and values diversity in the workplace.