Order Entry Specialist

U.S.-Legal-Suppor; Houston (TX); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Short-Term Disability

Long-Term Disability

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Job summary

U.S. Legal Support is seeking an Order Entry Specialist in Houston, TX. The role centres on initiating the record retrieval process, reviewing client requests, ensuring necessary information is included, and coordinating with custodians of records.

Ideal candidates enjoy fast-paced administrative work and value accuracy and organization, with hybrid work after 90 days and a typical 8:00 AM–5:00 PM schedule, Monday–Friday.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of administrative, customer service, data entry, or related experience.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Review record retrieval requests submitted through the client portal.
• Verify all required information has been provided by the client.
• Contact clients to obtain missing information or clarification as needed.
• Prepare and build legal request packets through accurate data entry.
• Research facilities and custodians to ensure requests are sent to the correct locations.
• Track requests and maintain accurate records within internal systems.
• Communicate with clients regarding questions, status updates, and request confirmations.
• Perform quality checks on documents and entries.
• Resend requests or supplemental documentation when necessary.
• Process correspondence through email, fax, mail, and hand-service arrangements.
• Scan, save, and maintain electronic records and supporting documentation.

Skills

Administrative experience

Data entry

Communication skills

Record retrieval knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Location: Houston, TX (Hybrid after 90 days)
Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Join a Leader in Legal Services

U.S. Legal Support is one of the nation's fastest-growing legal services companies, providing a full suite of litigation support solutions to law firms, corporations, and insurance carriers nationwide. Our services include record retrieval, court reporting, interpreting and translation services, trial services, and transcription.

With more than 85 offices across the United States, we are committed to delivering exceptional service while creating a collaborative and supportive environment for our employees.

Position Overview

The Order Entry Specialist plays a critical role in initiating the record retrieval process. This position is responsible for reviewing incoming client requests, ensuring all required information is included, preparing legal request packets, and coordinating requests to custodians of records.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys detailed administrative work, and takes pride in accuracy and organization.

Key Responsibilities

• Review record retrieval requests submitted through the client portal.
• Verify all required information has been provided by the client.
• Contact clients to obtain missing information or clarification as needed.
• Prepare and build legal request packets through accurate data entry.
• Research facilities and custodians to ensure requests are sent to the correct locations.
• Track requests and maintain accurate records within internal systems.
• Communicate with clients regarding questions, status updates, and request confirmations.
• Perform quality checks on documents, system entries, and legal paperwork.
• Resend requests or supplemental documentation when necessary.
• Process correspondence through email, fax, mail, and hand-service arrangements.
• Scan, save, and maintain electronic records and supporting documentation.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of administrative, customer service, data entry, or related experience.
• Record retrieval or litigation support experience is a plus.
• Proficiency with Microsoft Office and web-based applications.
• Strong written and verbal communication skills.

Core Competencies

We’re looking for candidates who demonstrate:

• Exceptional attention to detail
• Strong time management and organizational skills
• Ability to work efficiently in a fast-paced environment
• Critical thinking and problem-solving abilities
• Customer and client service focus
• Dependability and accountability
• Flexibility and adaptability
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off and Paid Holidays
• Employee Assistance Program

U.S. Legal Support is an Equal Opportunity Employer and values diversity in the workplace.