Records Support Coordinator

U.S. Legal Support, Inc.; Houston, Northern (TX, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental Leave

Life protection

Job summary

U.S. Legal Support, Inc. in Houston is seeking a Records Support Specialist with an inside sales focus.

This entry-level role blends records management with client outreach to facilitate records access, discuss pricing, and manage orders with opposing counsel. You will work onsite on a Monday–Friday schedule, collaborating with internal teams while reviewing waivers, processing orders, and ensuring accurate document tracking.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant work history (customer service, admin, inside sales, etc.).
• Litigation support or records retrieval experience is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Contact opposing counsel by phone or email to offer records for purchase.
• Discuss pricing, authorizations, and delivery options.
• Offer duplicate records for purchase once original orders are received.
• Review signed waivers and determine what portions of orders should be fulfilled.
• Submit orders on behalf of opposing counsel.
• Process, sort, code, and classify incoming records and mail.
• Retrieve and route requested files and documents.
• Maintain accurate checkout and tracking systems.
• Interface with internal departments for coordination and support.
• Answer departmental phone and email inquiries.
• Perform quality control checks on outgoing documents.
• Support the intake and delivery of physical and electronic records.

Skills

Strong communication

Problem solving

Detail oriented

Organization

Education

High school diploma or equivalent

Job description

Records Support Specialist – Inside Sales Focus

About the Role: Are you dependable, resilient, and outgoing? Do you have a client-focused outlook and strong critical thinking skills? If so, U.S. Legal Support is looking for a Records Support Specialist to join our growing team in Houston!

This entry-level role blends records management with client outreach and inside sales functions. You’ll be responsible for communicating directly with opposing counsel to facilitate records access, discuss pricing, and manage records orders. This is a great opportunity to launch or grow your career in the legal support industry while working with a dynamic and supportive team.

Location: Houston, TX (Onsite) | Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Employment Type: Full-Time | Industry: Legal Support Services

Key Responsibilities:

• Contact opposing counsel by phone or email to offer records for purchase
• Discuss pricing, authorizations, and delivery options
• Offer duplicate records for purchase once original orders are received
• Review signed waivers and determine what portions of orders should be fulfilled
• Submit orders on behalf of opposing counsel
• Process, sort, code, and classify incoming records and mail
• Retrieve and route requested files and documents
• Maintain accurate check-out and tracking systems
• Interface with internal departments for coordination and support
• Answer departmental phone and email inquiries
• Perform quality control checks on outgoing documents
• Support the intake and delivery of physical and electronic records

Qualifications:

• High school diploma or equivalent required
• Minimum 2 years of relevant work history (customer service, admin, inside sales, etc.)
• Litigation support or records retrieval experience is a plus
• Strong communication and problem-solving skills
• Highly detail-oriented and organized
• Comfortable using email and business phone systems

Why Join U.S. Legal Support?

We offer our Records Support Specialists a supportive environment and comprehensive benefits, including:

• Medical, Dental, and Vision coverage
• Parental Leave and Pet-Friendly Benefits
• LifeLock identity protection
• Company-sponsored fun activities and culture events
• And more!