Records Analyst

Tyler Junior College; Tyler (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

Tyler Junior College seeks a Records Analyst to direct the process, maintenance, and integrity of student records. You will evaluate data related to transcripts, grades, and student information, collaborating with staff from the Registrar’s Office and other units.

The role emphasizes privacy, accuracy, and timely turnaround, working with prospects, students, and alumni. A strong background in data assessment and Microsoft Office is required.

Qualifications

• Associate degree or 3 years relevant experience in data assessment.
• Bachelor’s degree is preferred.
• Strong technical skills and proficiency with Microsoft Office Suite.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication abilities.

Responsibilities

• Maintain integrity and privacy of student records for prospects, students, and alumni.
• Identify and resolve issues in student records and support the Duplicate PDM Resolution Team.
• Ensure compliance with federal and state privacy laws and data maintenance regulations.
• Provide support via phone, email, and in person.
• Oversee assigned duties within the department and meet deadlines.
• Prepare subpoenaed records with the legal team when required.

Skills

Data analysis

Attention to detail

Microsoft Office Suite

Customer service

Time management

Privacy/compliance

Education

Associate degree or 3 years relevant experience

Bachelor’s degree (preferred)

Tools

Database systems

Microsoft Excel

Job description

The Records Analyst directs the process, maintenance, and integrity of student records. This position is responsible for the evaluation and auditing of data related to transcripts, grades, student information, and more. This position reports directly to the Associate Registrar and will actively work with staff from Continuing Studies, Office of Technology Services, and other enrollment management partners, and external clients.

Primary Responsibilities

• Maintain student records – ensuring integrity, accuracy, and privacy – for College prospects, students, and alumni.


• Identify and resolve issues regarding student records and serve on the Duplicate PDM Resolution Team.


• Understand and enforce Federal and State laws and regulations governing privacy of records and data maintenance.


• Utilize critical thinking and independent judgment to anticipate next steps and prioritize workload.


• Prepare subpoenaed records in partnership with TJC’s legal team according to required standards.


• Provide support via phone, email, and face-to-face interactions with prospects, students, and alumni.


• Oversee assigned duties within the Department, ensuring accuracy and timeliness.


• Perform other duties as assigned.

Secondary Responsibilities

N/A

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Math Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Project Management, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

No direct supervision.

Work Environment

Regular work required outside of normal business hours

Physical Demands

Sitting, walking, standing, lifting

Travel Required

None

If travel is required, the candidate must have and maintain a current, valid driver’s license and an acceptable driving record

Required Education

Associate degree or three years of relevant experience working in data assessment.

Preferred Education

Bachelor’s degree.

Preferred Qualifications

Previous experience in a higher education setting.

Additional Job-Specific Requirements

• Strong technical/computer skills, including a working knowledge of Microsoft Office Suite.


• Proactive approach to problem-solving.


• Excellent verbal and written communication skills.


• High level of accuracy and attention to detail.


• Comfortable in a busy, open-concept room with shifting priorities.


• Accurately estimate timelines and meet deadlines.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


• Will have contact – in person, by email, or by phone – with staff, students, and the general public.


• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.


• Regular and punctual attendance is an essential function of each employee.

NOTE

Tyler Junior College gives equal consideration to all applicants for admission, employment, and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status, or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination, including sexual harassment and sexual violence.