Registrar Coordinator

University of North Texas; Denton (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and

Job summary

University of North Texas in Denton seeks a Registrar Coordinator to maintain and coordinate student records, process data-driven requests, and serve as escalation point for resolution. The role requires interaction with students, faculty and staff across multiple systems to ensure accuracy and compliance.

The Registrar Office emphasizes open service, with opportunities for training and cross-functional collaboration in a fast-paced environment.

Qualifications

• Associate's degree and two years of office administration experience or equivalent.
• Proficiency in MS Office and written/verbal communication skills.
• Ability to interact professionally with students, faculty and staff.

Responsibilities

• Manages a team of student workers including hiring, training, evaluating and scheduling.
• Communicates policy and procedural information to students, faculty and staff.
• Provides feedback to improve business processes to support student service.
• Performs system testing related to platform upgrades and changes.
• Drafts and updates internal process documentation.
• Maintains reports and monitors productivity data.

Skills

MS Office

Customer service

Communication

Troubleshooting

Recordkeeping

Education

Associate's degree

Job description

Employee Classification: Registrar Coordinator

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Job Location: Denton

Salary: $39,600

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

Position Overview

This position supports certifications and reporting and is responsible for facilitating processes efficiently for the maintenance and coordination of student records and serves as the first level of escalation for problem resolution. Work is performed within various student platforms and information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment, is technically proficient in varied software platforms and understands interdependencies. This position provides crucial front-line interactions and training for students, faculty and staff through targeted communications and documentation related to student record maintenance, processes, and procedures. Registrar Coordinators supervise a team of student workers and assist with the coordination of daily operations.

Minimum Qualifications

Associate's degree and two years of office administration experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Previous experience working in a higher education setting. Familiarity with FERPA laws governing the privacy of student records. Customer service background. Ability to quickly grasp detailed rules and regulations and apply them accurately to students situations. Supplemental pay for fluent Spanish-speaking staff.

Job Duties

• Manages a team of student workers including: hiring, training, evaluating, planning, timekeeping, scheduling and assigning work activities.


• Effectively communicates a broad range of policy and procedural information to students, former students, faculty and staff. Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.


• Provides feedback on business processes for continuous improvement to support excellent student service and overall institutional and student success.


• Performs system testing related to platform upgrades and business process changes.


• Drafts and updates internal business process documentation.


• Prepares, analyzes and monitors reports and maintains statistical data on productivity output.


• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.

Physical Requirements

Communicating with others to exchange information. Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.