Record Appointment Coordinator (Entry-Level)

Knox Services; Santa Ana (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D

FSA

PTO

Paid holidays

401K

Job summary

Knox Attorney Service seeks an entry-level Stop Setter Representative to join a high-performance team. This phone-based role schedules appointments to copy or obtain records and coordinates subpoenas, ensuring timely availability of records and accurate documentation.

You will contact medical facilities and custodians, confirm required records, and maintain HIPAA confidentiality while meeting daily appointment goals. Training and growth opportunities are provided within a supportive environment.

Qualifications

• High school diploma or equivalent.
• Customer service, call center, scheduling, medical office, or legal support experience preferred.
• Strong telephone communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and prioritize work effectively.
• Strong attention to detail.
• Basic computer skills, including Microsoft Office/Outlook.
• Ability to work independently while functioning as part of a team.

Responsibilities

• Contact medical providers and custodians to schedule appointments.
• Confirm that records will be available for copying or pick-up and WHEN.
• Obtain a completed Declaration with all subpoenaed records.
• Document appointment details accurately in the company system and on the order/traveler.
• Identify missing information or issues that may delay copying records and notify the CSR immediately.
• Communicate professionally with medical offices and custodians.
• Follow company procedures and HIPAA confidentiality requirements.
• Maintain productivity and meet daily call and appointment-setting goals.
• Perform other related duties as assigned by management.

Skills

Telephone communication

Organizational skills

Time management

Multitasking

Attention to detail

Teamwork

Independence

Education

High school diploma

Tools

Microsoft Office/Outlook

Job description

Knox Attorney Service seeks an entry-level Stop Setter Representative to join a high-performance team. This phone-based role schedules appointments to copy or obtain records and coordinates subpoenas, ensuring timely availability of records and accurate documentation.

You will contact medical facilities and custodians, confirm required records, and maintain HIPAA confidentiality while meeting daily appointment goals. Training and growth opportunities are provided within a supportive environment.