Receptionists/Secretaries - 2026-2

Knowledge Builders Inc; Buffalo (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Knowledge Builders Inc. in Buffalo, NY is seeking an Office Assistant to support our counseling staff with clerical tasks, data entry, and case management to ensure compliance and smooth operations.

The role covers opening new cases, verifying appointments, filing documents, handling mail, assisting with service authorizations, answering phones, greeting participants, and performing additional administrative duties as needed.

Responsibilities

• Assist counseling staff with clerical tasks, data entry, and error resolution in participant cases to ensure compliance.
• Open new cases and verify appointments.
• File paper and electronic documents; assist/prepare authorizations for services.
• Send communications via email and US Mail; monitor mail and office inventory.

Job description

Job Description Hours are 8:30 AM – 5 PM, Monday – Friday; the office is closed on state holidays.

This person will act as an office assistant for the counseling staff there, to assist with clerical tasks such as data entry and error resolution in existing participant cases to ensure compliance, opening new cases, verifying appointments, filing paper and electronic documents, assisting/creating authorizations for service, sending communications via email and US Mail, etc. Mail clerk duties (incoming and outgoing mail) as well as monitoring office supply inventory will also be included in the job duties.

The office requires reception duty to answer phones, greet participants, and answer general questions regarding our services. The person who fills this position will be expected to take on other reasonable administrative/clerical duties as needed.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.