Case Manager Clerical Support

Andrews Center; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Andrews Center in Tyler, TX is seeking a Clerical Support / Case Management Scheduler to provide administrative and scheduling assistance to Case Management and Psychosocial Rehabilitation staff. This role ensures that consumer records and required paperwork stay current and that appointments are scheduled efficiently.

The ideal candidate has a high school diploma, at least two years of clerical experience including reception, data entry, and filing, and can remain calm and organized in

Qualifications

• High school diploma or equivalent is required.
• At least 2 years of clerical experience including reception, filing, data entry, and general office support.
• Knowledge of telephone etiquette, telephone systems, and receptionist responsibilities.
• Proficiency in basic computer operations, data entry, document preparation, and record management.
• Ability to remain calm, professional, and organized in stressful or difficult situations.

Responsibilities

• Review consumer caseloads to identify routine paperwork updates (TR&R and PCRP).
• Contact consumers to arrange appointments for updating required documentation.
• Schedule Case Management and PSR appointments based on staff availability.
• Coordinate and balance Case Management staff schedules daily.
• Prepare and type routine correspondence, appointment letters, and no-show letters.
• Forward correspondence and records to Medical Records for imaging and documentation.
• Answer incoming calls, provide information, and direct calls to staff.
• Make copies of materials as needed.
• Maintain filing systems and assist with data entry and clerical duties.
• Perform other related administrative duties as assigned.

Skills

Clerical experience

Reception duties

Telephone etiquette

Data entry

Record management

Organizational skills

Professional communication

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

• High school diploma or equivalent required.
• At least two years of clerical experience, including reception, filing, data entry, and general office support.
• Knowledge of telephone etiquette, telephone systems, and receptionist responsibilities.
• Proficiency in basic computer operations, data entry, document preparation, and record management.
• Ability to remain calm, professional, and organized in stressful or difficult situations.

Job Summary

The Clerical Support / Case Management Scheduler is responsible for providing administrative and scheduling support to Case Management and Psychosocial Rehabilitation (PSR) staff. This position ensures that consumer records and required paperwork remain current, appointments are scheduled efficiently, and routine office operations are completed accurately and professionally.

Essential Duties and Responsibilities

• Review consumer caseloads to identify individuals whose routine paperwork, including TR&R and PCRP documentation, requires updating.
• Contact consumers to arrange appointments for updating required documentation.
• Schedule upcoming Case Management and Psychosocial Rehabilitation appointments based on staff availability.
• Coordinate and balance Case Management staff schedules on a daily basis to support efficient service delivery.
• Prepare and type routine correspondence, appointment letters, and no-show letters.
• Forward correspondence and other records to Medical Records for imaging and documentation.
• Answer incoming telephone calls, provide general information, and direct calls to the appropriate Case Management staff.
• Make copies of correspondence, forms, and other printed materials as needed.
• Maintain accurate filing systems and assist with data entry and general clerical duties.
• Perform other related administrative duties as assigned.

Required Knowledge, Skills, and Abilities

• Strong telephone etiquette and professional communication skills.
• Knowledge of reception procedures and general office practices.
• Ability to organize, prioritize, and manage multiple tasks effectively.
• Ability to remain calm and composed when handling stressful situations, difficult interactions, or emergencies.
• Ability to think clearly and respond professionally during crisis situations.
• Attention to detail when handling paperwork, scheduling appointments, and maintaining records.
• Ability to use computers and perform accurate data entry and filing.
• Ability to work independently while supporting a team of Case Management professionals.
• Ability to remain at an assigned workstation for extended periods.

This position involves regular telephone communication, computer use, document processing, appointment scheduling, and interaction with consumers and staff. The employee must maintain professionalism, confidentiality, accuracy, and a calm demeanor throughout the workday.