Receptionist-Part time

Alliance Health Group; Knollwood (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Alliance Health Group seeks a part-time Receptionist to calmly manage front-desk duties and provide professional support in our Ridge Valley Center for Nursing and Rehabilitation location in North Carolina.

The role includes answering calls, directing inquiries, handling mail, and performing general clerical tasks to support daily operations. Ideal candidates bring excellent phone etiquette, basic MS Office skills, and the ability to maintain confidentiality in a busy healthcare environment.

Qualifications

• High school diploma or GED required, or equivalent related work experience.
• 6 months to 1 year of customer service or related office/clerical experience.
• Excellent phone etiquette required.
• Strong verbal and written English communication skills.
• Basic to intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.
• Professionalism with ability to maintain confidentiality.
• Customer service oriented with ability to work under pressure.

Responsibilities

• Identify and participate in process improvements that enhance customer experience, workflow, and work environment.
• Answer phones or switchboard during scheduled shift.
• Redirect phone calls to appropriate employee or department.
• Transfer callers to voicemail when needed.
• Provide callers with facility information (address, directions, website, etc.).
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS).
• Assist in ordering, receiving, stocking and distribution of office supplies.
• Assist with other clerical duties as needed.
• Perform special projects and duties as assigned.

Skills

Phone etiquette

Verbal & written English communication

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Power Point

Outlook

Internet navigation

Job description

NOW HIRING | Receptionist-Part time | Monday, Tuesday, Wednesday 4:40pm-8pm Saturday/Sunday 9am-4:40pm

Work today, get paid today!

Ridge Valley Center for Nursing and Rehabilitation is a member of the Alliance Health family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best "you" to work, where you can make a difference, and where you can team-up with like-minded co-workers, then we are also looking for you. Join us!

Position Description

The Receptionist will provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies when necessary, as well as additional clerical duties.

What you will do

• Identify and participate in process improvement initiatives that improve the customer experience, enhance work flow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when employee is unavailable.
• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.
• Other special projects and duties, as assigned.

What you need

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Customer service oriented with the ability to work well under pressure.