Receptionist - State Farm Agent Team Member

Erica Bantom Martin - State Farm Agent; Philadelphia (Philadelphia County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Erica Bantom Martin - State Farm Agent is seeking a Receptionist - Team Member to join a collaborative insurance agency. The successful candidate will greet clients, manage schedules, and support administrative tasks while identifying opportunities to offer insurance options.

Ideal applicants are organized, customer-focused, and eager to learn within the insurance industry, with strong communication skills and basic software proficiency.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Organizational skills

Sales conversations

Bilingual Spanish

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 1997 and today lead a team of seven dedicated professionals. Our team brings a wide range of experience, from new team members to those who have been with us for more than a decade. We take pride in providing exceptional customer service while creating a supportive environment where people can build long-term careers.

Giving back to our community is an important part of who we are. Each year, we host a Back-to-School BBQ where we invite our customers and neighbors to enjoy lunch with us while providing free school supplies to local students and families.

Our agency offers a health stipend, Simple IRA, licensing reimbursement, birthdays off, and a strong commitment to supporting our team's success. We believe in recognizing our team members and creating a workplace where people feel valued.

Our culture is built on teamwork and a work hard, play hard mentality. We support one another, celebrate successes together, and strive to create an environment where everyone can grow and make a meaningful impact. If you're looking for a collaborative team that values great customer service and having fun along the way, we'd love to meet you.

ROLE DESCRIPTION:

Erica Bantom Martin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.