Receptionist - State Farm Agent Team Member

Dean Reed - State Farm Agent; Newton (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

Dean Reed State Farm is seeking a dynamic Customer Service Representative to join our team. The role focuses on greeting customers, handling inquiries, scheduling, and maintaining customer records while identifying opportunities to offer insurance options.

The ideal candidate is organized, detail-oriented, and aims to contribute to a positive workplace. We offer benefits including paid time off, advancement opportunities, performance-based bonuses, and a competitive salary, reflecting our

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Receptionist experience

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

Dean Reed State Farm is a leading insurance agency dedicated to providing exceptional service to our customers.

We are currently seeking a dynamic individual to join our team as a Customer Service Representative.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.