Receptionist - State Farm Agent Team Member

Erinmisurelli; Randolph Township (NJ); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Erinmisurelli, a State Farm Agent located in Randolph Township, New Jersey, is seeking a Customer Care representative to enhance our team. The ideal candidate will be highly organized, detail-oriented, and devoted to exceptional customer service. Responsibilities include greeting customers, managing schedules, and supporting sales conversations.

If you are eager to learn and grow in the insurance sector, we encourage you to apply and become a vital member of our agency.

Qualifications

• Experience as a receptionist or in customer service is required.
• Strong communication and interpersonal skills are necessary.
• Ability to multitask and organize effectively.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining records.
• Engage customers to identify insurance opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

Erin Misurelli, State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Customer Care representative. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.