Receptionist - State Farm Agent Team Member

State Farm; Fresno (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Maria Lopez State Farm Insurance Agency is seeking a friendly receptionist to join our team in Fresno. You will greet customers, manage calls and appointments, and support daily office operations while delivering excellent service.

Ideal candidates bring solid customer service experience, strong communication, and comfort with sales conversations. Proficiency in Microsoft Office and basic CRM use is preferred as you contribute to a positive, productive workplace.

Qualifications

• Previous receptionist or customer service experience preferred.
• Strong communication and interpersonal abilities.
• Organized with the ability to multitask in a fast-paced environment.
• Willingness to engage in sales conversations when appropriate.

Responsibilities

• Greet customers in person and by phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

Maria Lopez State Farm Insurance Agency is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a receptionist. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.