Receptionist - State Farm Agent Team Member

Sylvia Benjamin - State Farm Agent; Nappanee (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Sylvia Benjamin State Farm seeks an energetic, customer-focused individual to be the welcoming face of our office. No prior insurance experience required—we will teach you insurance concepts.

We prize ATTITUDE, ENERGY, and a WILLINGNESS TO LEARN in a fast-paced environment. As the Director of First Impressions, you will handle front-desk duties, greet clients, answer calls, and support the team to keep the office running smoothly.

Qualifications

• Attitude and willingness to learn are essential.
• Customer service experience is a plus, but ATTITUDE matters most.
• Be upbeat, energetic, and ready to engage with customers.
• Strong communication and problem-solving are valued in this fast-paced role.

Responsibilities

• Create WOW experiences and greet customers with genuine enthusiasm.
• Be the voice of Team Benjamin on calls with warmth and energy.
• Make every interaction count so customers feel valued and heard.
• Maintain an organized, welcoming, and professional office.
• Think ahead, anticipate needs, and bring solutions.
• Support the team with administrative tasks and daily activities.
• Grow with daily coaching, training, and development.

Skills

Attitude

Energy

Grit

Customer service

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement

Sylvia Benjamin State Farm | Join Team Benjamin!

Are you ENERGETIC, POSITIVE, DRIVEN, and passionate about people? Are you looking for more than just a job? Do you want to be part of a WINNING TEAM that challenges you to grow personally and professionally?

WE WANT TO MEET YOU!

Who We Are

Sylvia Benjamin State Farm is one of the top-performing State Farm agencies in the nation!

We have built a culture of excellence, growth, accountability, and WINNING! Our mission goes beyond insurance. We are passionate about making a positive difference in the lives of our customers, our community, and each other.

We work hard, have fun, celebrate wins, and GROW TOGETHER!

The Opportunity

You never get a second chance to make a first impression—and that's where YOU come in!

We are looking for an outgoing, enthusiastic individual to be the voice, smile, and positive energy that welcomes every customer to our office.

This is NOT your typical receptionist position!

As our Director of First Impressions, you will create exceptional customer experiences, support our team, solve problems, and help keep our fast-paced office running smoothly.

No insurance experience? No problem! We can teach you insurance. We are looking for ATTITUDE, ENERGY, GRIT, and a WILLINGNESS TO LEARN!

What You'll Do

• Create WOW experiences! Greet customers with genuine enthusiasm and professionalism.
• Be the voice of Team Benjamin! Answer incoming calls with warmth, confidence, and energy.
• Make every interaction count! Help customers feel valued, heard, and appreciated.
• Take ownership! Maintain an organized, welcoming, and professional office.
• Think ahead! Anticipate needs, take initiative, and bring solutions.
• Support the team! Assist with administrative tasks and daily office activities.
• Keep growing! Participate in daily huddles, coaching, training, and development.

Who We're Looking For

We aren't looking for someone to simply fill a seat. We want the RIGHT person for our culture!

Our ideal candidate:

• Brings contagious POSITIVE ENERGY and enthusiasm!
• Loves people and genuinely enjoys helping others.
• Demonstrates GRIT, perseverance, and a strong work ethic.
• Is dependable, accountable, and self-motivated.
• Communicates confidently in person and over the phone.
• Takes initiative without waiting to be told what to do.
• Is organized, detail-oriented, and a problem solver.
• Is COACHABLE, embraces feedback, and wants to improve.
• Thrives in a fast-paced, goal-oriented environment.
• Wants to GROW, contribute, and WIN with a team!

Customer service experience is a plus, but ATTITUDE and WILLINGNESS TO LEARN matter most!

Why Join Team Benjamin?

We believe in developing PEOPLE, not just employees!

• Daily Team Huddles: Energy, encouragement, focus, and accountability.
• Ongoing Coaching: Personal and professional development.
• Team Book Club: Grow your mindset and leadership skills.
• Monthly Team Lunches: Build relationships and celebrate wins.
• Career Opportunities: Develop new skills and explore insurance licensing.
• Winning Culture: Work alongside people who challenge and encourage each other.
• Meaningful Work: Make a difference in people's lives every day!

Our philosophy: We want you to leave our office a better human being than when you came in!

Compensation & Benefits

• Competitive hourly pay PLUS commission/bonus opportunities
• Paid vacation, personal, and sick days
• Licensing reimbursement after 3 months
• Career growth and advancement opportunities
• Ongoing training, coaching, and development
• Positive, energetic, team-focused environment

Are YOU Our Next Great Team Member?

If you're looking to simply clock in and clock out, we may not be the right fit.

But if you LOVE people, embrace challenges, bring GREAT ENERGY, and want to be part of a team committed to excellence, WE WANT YOU!

Bring your ENERGY. Bring your ATTITUDE. Bring your GRIT. We'll provide the opportunity to GROW!

This position is with an independent State Farm agent's office, not directly with State Farm Insurance Companies.