Receptionist - State Farm Agent Team Member

Gregg Hancock - State Farm Agent; Pleasant Valley Township (IA); On-site; USD 17,000 - 24,000; Part time

Job summary

Gregg Hancock - State Farm Agent in Pleasant Valley Township, IA, seeks a Receptionist to support daily office operations and deliver friendly, professional service to customers.

You will greet customers, answer calls, schedule appointments, process payments, and handle data entry while working under the Agent and Office Manager. No insurance experience required; training provided; part-time hours with a Monday–Thursday style schedule. Compensation is $15 per hour.

Qualifications

• Dependable and punctual.
• Clear and professional communication.
• Comfortable speaking with customers in person and by phone.
• Can read and write effectively.
• Proficient with computers and email.
• Organized and able to multitask.
• Positive attitude and willingness to learn.
• Team player.
• Training provided; no insurance experience required.

Responsibilities

• Greet and assist customers in person and over the phone.
• Answer and route incoming phone calls.
• Schedule and confirm customer appointments.
• Assist customers with payments and general service needs.
• Complete basic data entry and update customer information.
• Scan, email, organize, and prepare documents as needed.
• Follow up with customers regarding appointments or requested information.
• Assist with walk-in customers and front-desk needs.
• Complete daily office organization and care tasks.
• Help maintain an organized and welcoming office environment.
• Provide general administrative support to the Agent and Office Manager.

Skills

Dependable

Punctual

Clear communication

Customer service

Written communication

Office software

Organization

Multitasking

Positive attitude

Willingness to learn

Team player

Tools

Office software

Job description

ROLE DESCRIPTION

Gregg Hancock - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Position Overview

The Customer Service & Office Assistant will help support the daily operations of the office while providing friendly and professional service to customers.

You will work directly under the supervision of the Agent and Office Manager and assist with both customer-facing and administrative responsibilities.

Daily Responsibilities

• Greet and assist customers in person and over the phone
• Answer and route incoming phone calls
• Schedule and confirm customer appointments
• Assist customers with payments and general service needs
• Complete basic data entry and update customer information
• Scan, email, organize, and prepare documents as needed
• Follow up with customers regarding appointments or requested information
• Assist with walk-in customers and front-desk needs
• Complete daily office organization and care tasks
• Help maintain an organized and welcoming office environment
• Provide general administrative support to the Agent and Office Manager

Qualifications

We are looking for someone who:

• Is dependable and punctual
• Communicates clearly and professionally
• Is comfortable speaking with customers both in person and by phone
• Can read and write effectively
• Is comfortable using computers, email, and other office technology
• Is organized and able to multitask
• Has a positive attitude and willingness to learn
• Can follow instructions and work well as part of a team

Previous insurance experience is not required. Training will be provided for the duties associated with this position.

Who This Position May Be Great For

This role may be a great fit for:

• College students with daytime availability
• Someone returning to the workforce
• Someone looking for consistent part-time hours
• Someone interested in gaining customer service or office experience
• Someone who enjoys working with people in a professional environment

This position offers an opportunity to build valuable experience in customer service, office administration, communication, scheduling, and the insurance and financial services industry while working a consistent Monday-Thursday schedule.

Compensation: $15.00 per hour

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none