Receptionist - State Farm Agent Team Member

Gaby Holden - State Farm Agent; San Antonio (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company parties

Training & development

Opportunity for advancement

Competitive salary

Bonus based on performance

Free food & snacks

Job summary

Gaby Holden State Farm in San Antonio, TX is seeking a Receptionist to be the friendly first contact for customers. You will greet visitors, answer phones, handle general policy questions, and support billing and account updates. As you progress, you may learn about insurance products and licensing to expand responsibilities.

The role emphasizes organization, teamwork, and a customer-focused approach in a fast-paced office environment.

Qualifications

• Strong customer service mindset and communication skills.
• Ability to stay organized, multitask, and manage details.
• Willingness to learn insurance-related licensing requirements.

Responsibilities

• Greet customers and create a welcoming, professional office environment.
• Answer calls, respond to inquiries, and direct requests appropriately.
• Assist with policy questions, billing inquiries, and account updates.
• Schedule appointments and coordinate follow-ups.
• Maintain accurate customer records and document interactions.
• Support daily office operations and customer retention efforts.
• Learn about insurance products and, after licensing, assist with coverage discussions.

Skills

Customer service

Communication

Organizational skills

Multitasking

Positive attitude

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION

Are you a people person who enjoys helping others, staying organized, and making a great first impression?

At Gaby Holden State Farm, we're looking for a friendly, dependable, and motivated individual to join our growing team!

As a Receptionist – State Farm Agent Team Member, you'll play an important role in creating a positive experience for our customers. You'll be one of the first points of contact for our office, helping customers with questions, coordinating requests, and making sure they receive the attention and service they deserve.

This position goes beyond traditional receptionist duties. You'll have the opportunity to learn about insurance products, assist with customer accounts, and grow into additional responsibilities as you develop your skills and obtain your insurance licenses.

We're looking for someone who takes initiative, enjoys working with people, and is interested in building a long-term career. Previous insurance experience is not required. We're happy to consider candidates with strong customer service, administrative, or receptionist backgrounds who are eager to learn!

RESPONSIBILITIES

• Greet customers and create a welcoming, professional office environment.
• Answer incoming calls, respond to customer inquiries, and direct requests appropriately.
• Assist customers with general policy questions, billing inquiries, account updates, and service requests within licensing requirements.
• Schedule appointments and coordinate customer follow-ups.
• Maintain accurate customer records and document interactions.
• Help ensure daily office operations run smoothly and efficiently.
• Build positive relationships with customers through friendly, attentive service.
• Learn about insurance products and services to better assist customers.
• Upon obtaining the required insurance licenses, assist customers with coverage discussions, product recommendations, and additional account management responsibilities.
• Collaborate with team members to support customer retention, agency goals, and an exceptional customer experience.

WHAT WE'RE LOOKING FOR

• A friendly, outgoing personality and a genuine desire to help people.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and customer service skills.
• Ability to stay organized, multitask, and pay attention to details.
• A dependable, self-motivated individual who takes initiative and follows through.
• Willingness to learn new systems, processes, and insurance products.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive attitude and openness to coaching, feedback, and professional growth.
• Previous receptionist, administrative, or customer service experience preferred but not required.

REQUIRED QUALIFICATIONS

• Ability to obtain a Texas Property & Casualty Insurance License.
• Ability to obtain a Texas Life & Health Insurance License.
• Reliable transportation.
• Ability to work full-time in an office setting.
• Basic computer skills and ability to learn new technology.

WHY JOIN OUR TEAM?

At Gaby Holden State Farm, we believe great customer service starts with a great team.

We work hard, support one another, celebrate our successes, and take pride in the relationships we build with our customers and our community.

Whether you're looking to grow your customer service skills, learn something new, or build a long-term career in the insurance industry, this could be a great opportunity!