Customer Service Representative - State Farm Agent Team Member

Stephanie Fetzer - State Farm Agent; BLOOMINGTON (MN); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Training & development

Wellness resources

Job summary

Stephanie Fetzer State Farm in Bloomington, MN is seeking a friendly, customer-focused individual to join our busy agency. You’ll be the welcoming voice callers hear and the face visitors meet, ensuring every interaction leaves customers feeling cared for and supported.

As a key member of the team, you’ll handle policy changes, billing questions, and service needs with professionalism, while identifying opportunities to connect customers with the right specialist.

Qualifications

• Previous customer service experience, preferably in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to stay organized and calm under pressure.

Responsibilities

• Be the voice of our agency by answering calls with warmth and confidence.
• Greet customers visiting our office and leave a great first impression.
• Help customers with questions, policy changes, billing inquiries, and everyday service needs.
• Identify customer needs, ask thoughtful questions, and connect them with the right team member.
• Schedule customer appointments and coordinate follow-ups to keep operations smooth.
• Assist with underwriting requests, documentation, and maintaining accurate records.
• Be a proactive teammate and help the team succeed.

Skills

Customer service

Communication

Problem solving

Organization

Relationship building

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Wellness resources

Are you the person who makes everyone's day a little better?

Do you love talking to people? Are you naturally positive, quick on your feet, and the kind of person who takes pride in making someone's day easier?

We want to meet you!

At Stephanie Fetzer State Farm, we're not looking for someone to simply answer phones. We're looking for someone who can be the friendly voice, welcoming face, and problem solver our customers count on.

We're a busy, growing insurance agency with a fun, supportive team that genuinely cares about our customers and each other. We work hard, celebrate wins, and believe a great attitude can make all the difference.

What You'll Do

You’ll be at the heart of our customer experience, helping keep our office running smoothly and making sure every customer feels taken care of.

• Be the voice of our agency. Answer incoming calls with warmth, confidence, and a genuine desire to help.
• Make people feel welcome. Greet customers visiting our office and create a great first impression.
• Be a problem solver. Help customers with questions, policy changes, billing inquiries, and everyday service needs.
• Spot opportunities to help. Listen, ask thoughtful questions, recognize customer needs, and connect them with the right team member.
• Keep our team connected. Schedule customer appointments and coordinate follow-ups.
• Handle the important details. Assist with underwriting requests, documentation, and maintaining accurate customer records.
• Be a great teammate. Jump in, take initiative, and help create an environment where everyone succeeds.

Who We're Looking For

Personality matters here! Insurance experience is helpful, but the right attitude, communication skills, and willingness to learn are even more important.

You’ll be a great fit if you:

• Have a naturally positive, upbeat personality.
• Genuinely enjoy talking with people and building relationships.
• Communicate clearly, confidently, and professionally.
• Stay organized and calm when things get busy.
• Notice what needs to be done and take initiative.
• Are curious, coachable, and open to learning new things.
• Believe being a great teammate is just as important as doing your own job well.
• Have previous customer service experience, preferably in a fast-paced environment.

Why You'll Love Working Here

• Four-day workweek after six months! We believe great work and a great life can go hand in hand. No Nights, weekends, or holidays.
• A supportive team that works together and celebrates success.
• A welcoming, dog-friendly office in Bloomington.
• Opportunities to learn, grow, and develop new skills.
• Meaningful work where you get to help people every single day.
• A growing agency where your contributions truly matter.

Sound Like You?

If you're the person who remembers someone's name, finds a solution instead of an excuse, and brings positive energy wherever you go, we'd love to hear from you.

Come be part of a team where great customer care isn't just a department. It's who we are.

This position is with Stephanie Fetzer State Farm, an independent contractor State Farm agent. Team members are employed by the agent, not State Farm Insurance Companies. Applicable licensing requirements may apply.