Receptionist - State Farm Agent Team Member

Talentify; Cleveland Heights (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Franklin Myles - State Farm Agent is seeking a Receptionist - Team Member to join our insured-focused office. The ideal candidate is organized, detail-oriented, and eager to learn within the insurance industry. This role emphasizes service, accuracy, and teamwork.

Join a supportive environment that values balance, offers development opportunities, and provides a path to growth as you contribute to customer satisfaction and office efficiency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Organizational and multitasking capabilities.
• Comfortable with sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Basic computer skills

Microsoft Office

CRM systems

Job description

Benefits:

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2003 and currently lead a team of seven. Before becoming an agent with State Farm, I spent 15 years as a District Supervisor for a fast food chain. I was looking for a career change that would allow me to own a business and make a greater impact - not only on customers, but on the lives and growth of my team.

I stay active in the community by sponsoring local 5K runs, supporting school events, and participating in community functions with booths and outreach. Being visible and involved locally is an important part of how we connect with the people we serve.

Our agency offers PTO, holiday pay, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in supporting our team so they can perform at a high level while still maintaining balance.

Our office culture is built around a small, tight-knit group that genuinely enjoys working together and is always striving to improve. I’m looking for someone who brings drive, professionalism, and integrity to the table - someone who is reliable, has a strong work ethic, and works well within a team. If you’re motivated to grow, want to contribute to a positive team environment, and are ready to help take the office to the next level, this could be a great fit for you.

ROLE DESCRIPTION:

Franklin Myles - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.