Receptionist - State Farm Agent Team Member

Hope Chu Hing - State Farm Agent; Hilo (HI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Hope Chu Hing - State Farm Agent is seeking a dynamic Receptionist to join our Hawaii team. You will greet customers in person and by phone, manage appointments, and maintain customer records while supporting everyday office operations and learning insurance products.

The ideal candidate has customer service experience and is comfortable with sales conversations. Proficiency with Microsoft Office and CRM systems helps you hit the ground running in a friendly, flexible office environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

About Our Agency

Our agency opened in 2016, and I've been with State Farm since 2002. Over the years, I've built an office focused on teamwork, flexibility, and helping both customers and team members succeed. Family is very important to me. I have two sons and love spending time traveling, going on cruises, and enjoying the beach. Those interests help remind me how important balance is between work and life outside the office.

I'm also involved in the community through the Hawaii Chamber of Commerce and enjoy staying connected to the people and businesses in the area.

For our team, we offer a very flexible work environment, maternity and paternity leave, opportunities for personal and professional development, a Simple IRA, health benefits, and licensing reimbursement.

Our office culture is laid back and supportive. We're looking for someone with a go-getter mentality who takes initiative, stays motivated, and is a self-starter. If you're someone who enjoys working in a flexible environment while still being driven to succeed, this could be a great fit for you.

Role Description

Hope Chu Hing - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.