Receptionist - State Farm Agent Team Member

Trent Wilkins - State Farm Agent; McKinney (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Job summary

Trent Wilkins - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join its growing office in Texas. The role emphasizes welcoming clients, scheduling, and handling inquiries with a focus on customer satisfaction.

The ideal candidate is organized, detail-oriented, and capable of contributing to a positive workplace while supporting the team in insurance-related conversations and daily administrative tasks.

Qualifications

• Experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to identify insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication

Multitasking

MS Office & CRM

Tools

CRM systems

Microsoft Office

Job description

Benefits

• Simple IRA
• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance

About Our Agency

I opened my first agency in 2016 and expanded to a second location in 2025. Today, I lead a growing team of 12 across both offices. Before becoming a State Farm agent, I worked in healthcare but wanted a career where I could still make an impact while having the opportunity to build something of my own.

Athletics have also been a big part of my background. I played college football at the University of Tulsa and went on to play minor league baseball. Those experiences helped shape my approach to teamwork, discipline, and personal accountability. Outside of work, I’m a proud husband and father of three.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. As we continue to grow, we want team members to have the opportunity to grow with us and take ownership of their careers.

Our culture is built around trust, independence, and accountability. I’m not a micromanager I provide the framework and expectations, then trust my team members to structure their day and get the job done. I’m looking for self-starters who are motivated, disciplined, and comfortable taking initiative without needing constant direction. If you thrive with independence and want to be part of an established, growing team where you’re trusted to take ownership of your success, we’d love to meet you.

Role Description

Trent Wilkins - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.