Receptionist - State Farm Agent Team Member

Dawn Goplin; Madison (WI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Madison, WI is seeking a dynamic Receptionist - State Farm Agent Team Member. The ideal candidate will greet customers warmly and manage office communications while engaging with clients to provide excellent service. Previous experience in customer service, strong organizational skills, and comfort in sales are essential. This role offers opportunities for advancement and a supportive work environment focused on teamwork and kindness.

Qualifications

• Previous experience in a receptionist or customer service role.
• Highly organized and detail-oriented.
• Committed to contributing to a positive workplace.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in sales conversations with customers.
• Provide excellent customer service and follow up on customers needs.
• Support the team with administrative tasks and projects.

Skills

Communication and interpersonal skills

Organizational abilities

Multitasking abilities

Engaging in sales conversations

Basic computer skills (Microsoft Office, CRM)

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2004 and has grown into a team of nine who are focused on kindness, education, and doing what’s best for our customers. Before becoming an agent, I worked in two corporate roles with State Farm and also spent time as a team member, which gave me a well-rounded understanding of the business and how to support both customers and staff.

I graduated from the University of Wisconsin, Madison and am married with two daughters and four grandchildren. Family is a big part of my life, and that sense of care and connection carries into the way our office operates. I also stay involved in the community by volunteering with Habitat for Humanity, helping support local housing efforts and giving back whenever I can.

Our team enjoys bonuses, paid time off, schedule flexibility, and the opportunity to earn reward trips when goals are met. We also offer a 401(k) and health benefits to support long-term success and stability. Our office culture is built around kindness, teamwork, and education. We focus on helping customers understand their options so they can make the best decisions for themselves. We set quarterly goals, celebrate achievements, and spend time team bonding along the way.

We’re looking for someone who is positive, coachable, and motivated to improve a little more each day. If you enjoy helping others and want to grow in a supportive, goal-oriented environment, this could be a great place to build your career.

Role Description

Dawn Goplin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.