Receptionist - State Farm Agent Team Member

State Farm Agent; Madison (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Madison, WI is seeking a Receptionist to join their dynamic team. The ideal candidate will have strong communication and organizational skills and will be responsible for greeting customers, managing appointments, and supporting administrative tasks. With a competitive salary between $40,000 and $50,000 and various benefits, this role provides an excellent opportunity for growth in the insurance industry.

Qualifications

• Previous experience in a receptionist or customer service role.
• Ability to engage in sales conversations.
• Comfortable handling office communications and scheduling.

Responsibilities

• Greet customers and direct them to the appropriate team members.
• Manage appointment scheduling and office communication.
• Assist in handling inquiries and maintaining customer records.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with administrative tasks.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking abilities

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

About Our Agency

Our agency opened in 2004 and has grown into a team of nine who are focused on kindness, education, and doing what’s best for our customers. Before becoming an agent, I worked in two corporate roles with State Farm and also spent time as a team member, which gave me a well‑rounded understanding of the business and how to support both customers and staff. I graduated from the University of Wisconsin, Madison and am married with two daughters and four grandchildren. Family is a big part of my life, and that sense of care and connection carries into the way our office operates. I also stay involved in the community by volunteering with Habitat for Humanity, helping support local housing efforts and giving back whenever I can.

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Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

Dawn Goplin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $40,000.00 - $50,000.00 per year

Ready to Launch Your Career?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth‑oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Dawn Goplin - State Farm Agent may be the right fit for you!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in 515 Junction Rd Ste 2400, Madison, WI 53717.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a proud graduate of UW‑Madison.
• We currently have 5 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.