Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Madison (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Madison, Wisconsin seeks a Customer Service Representative to enhance customer experiences and support agency growth. The role involves responding to inquiries, processing claims, and assisting with policy changes. Ideal candidates should possess strong communication skills and attention to detail, with previous customer service experience preferred. The position offers a competitive salary ranging from $40,000 to $50,000 per year, making it a promising opportunity for those looking to thrive in a supportive environment.

Qualifications

• Previous customer service experience preferred.
• Excellent communication skills.
• Detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Customer service experience

Job description

Overview

Our agency opened in 2004 and has grown into a team focused on kindness, education, and doing what’s best for our customers. We value responsive communication and support for both customers and staff.

Responsive recruiter. Replies within 24 hours.

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Dawn Goplin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are customer-focused and empathetic, with opportunities for internal growth for driven, sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$40,000.00 - $50,000.00 per year

Ready to Launch Your Career?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. If you want to work in an environment that is fun, challenging, and rewarding, then Dawn Goplin - State Farm Agent may be the right fit for you!

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located at 515 Junction Rd Ste 2400, Madison, WI 53717. Before becoming a State Farm Agent, I was previously employed as a State Farm Employee and I am a proud graduate of UW-Madison. We currently have 5 team members at our agency. Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet.

EEO Notice

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.