Receptionist - State Farm Agent Team Member

State Farm Agent; St. Charles (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in St. Charles, IL is seeking a Receptionist to join their team. The ideal candidate will possess strong communication and organizational skills, with previous experience in customer service. This role involves greeting customers, managing appointments, and assisting with administrative tasks. The agency offers a competitive salary of $40,000 to $50,000 annually, along with benefits such as performance bonuses and flexible scheduling. A positive work environment focused on teamwork and growth is emphasized.

Qualifications

• Previous experience in a receptionist or customer service role.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks.

Skills

Communication skills

Interpersonal skills

Organizational abilities

Multitasking

Sales engagement

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

About Our Agency

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin–Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

Responsive recruiter Replies within 24 hours.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations. We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person’s contributions matter. If you’re looking for a workplace where you can grow, feel valued, and make an impact in your community, this could be the right fit for you.

Role Description

Bill Nelson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail‑oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $40,000.00 - $50,000.00 per year

We're Hiring!

We are an established, growth‑oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Mission

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in St Charles, IL.
• Our office is open Monday-Friday 9am-5pm PLUS Evenings & Weekends by Appointment.
• I have been a State Farm agent since 1997.
• I am a proud graduate of University of Wisconsin - Madison.
• We currently have 6 team members at our agency.
• We have over 85 years of combined insurance experience in our office.

Contact

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.