Receptionist - State Farm Agent Team Member

Keiko Mcinally - State Farm Agent; Lakewood (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Licensing paid

Bonus based on performance

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Keiko Mcinally - State Farm Agent is seeking a friendly Receptionist to join our team. You will greet clients, manage appointments, and handle inquiries while maintaining accurate customer records.

You will explore opportunities to offer insurance options and support colleagues with admin tasks. The ideal candidate is organized, detail-oriented, and eager to learn about the insurance industry in a fast-paced office environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.

Responsibilities

• Greet customers warmly in person and over the phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage customers to identify opportunities for insurance options.
• Provide excellent service and follow up on customer needs.
• Support the team with various administrative tasks.

Skills

Receptionist experience

Customer service

Sales conversations

Bilingual Spanish

Job description

Benefits

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2022 and currently lead a team of four. Before becoming a State Farm agent, I worked in fashion PR and later gained firsthand insurance experience working with my father, who is also a State Farm agent. I’m proud to be a third-generation State Farm agent and a graduate of Gonzaga University and Mater Dei High School.

Giving back is important to me, and I’ve been a RAD Camp volunteer since 2008. That same focus on relationships and helping others is an important part of our agency.

We offer CalSavers, flexible scheduling, training programs, weekly development meetings, bonus opportunities, and a strong commitment to work-life balance. We also love recognizing great performance through fun incentives, including our “Spin the Wheel” with gift cards and cash prizes.

Our culture is fun, competitive, and focused on growth. I’m looking for someone who is a positive, loyal self-starter with a thirst for knowledge and a desire to keep improving. If you enjoy friendly competition, want to be rewarded for your hard work, and are excited to grow with a supportive team, we’d love to meet you.

ROLE DESCRIPTION

Keiko Mcinally - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish preferred.