Receptionist - State Farm Agent Team Member

Craig Baldwin - State Farm Agent; Lakewood (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Craig Baldwin - State Farm Agent is seeking a receptionist to join a growing team dedicated to delivering exceptional customer service in a fast-paced office environment. The role focuses on front-desk duties, client communications, and supporting insurance option discussions.

Ideal candidates are organized, detail-oriented, and comfortable with sales conversations, basic computer skills, and CRM usage. A positive attitude and teamwork are essential for success in this role.

Qualifications

• Previous receptionist or customer service experience is required.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations to discuss options with customers.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Reception experience

Customer service

Communication skills

Organizational skills

Sales conversations

MS Office

Tools

CRM systems

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in 2021 and is a growing team of four focused on building something meaningful together. Before becoming an agent, I worked for a State Farm agent and pursued this path even when it felt out of reach - an experience that shaped my belief in growth, persistence, and pushing beyond comfort zones.

I’ve been married to my wife for 13 years, and we have three boys who keep life busy and fun. Family is a big part of who I am, and that perspective influences the way I lead and support our team. We stay connected to the community through involvement with the local Chamber of Commerce and look for ways to continue building relationships locally.

For our team, we offer PTO, holiday pay, sick days, a 401(k), work-life balance, and licensing paid up front to support your development.

Our office culture is high-expectation but supportive. I’m not a micromanager, but I do expect results and accountability. We’re looking for someone who is eager to learn, willing to step outside their comfort zone, and motivated to take on new challenges. If you’re growth-minded and looking for a long-term career path, this could be a great fit for you.

ROLE DESCRIPTION:

Craig Baldwin - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.