Receptionist - State Farm Agent Team Member

John Toper - State Farm Agent; Burnt Hills (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Toper - State Farm Agent is seeking a Receptionist - State Farm Agent Team Member to join a growing agency. You will greet customers, manage scheduling, and handle inquiries while maintaining accurate customer records in a friendly, service-oriented environment.

The ideal candidate is organized, detail-oriented, and eager to learn about insurance products, with comfort in sales conversations. A supportive team culture emphasizes growth and a balanced work life.

Qualifications

• Previous experience in a receptionist or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable with sales conversations and customer outreach.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Multitasking

Sales conversations

CRM familiarity

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Insurance has been part of my life for years, as my father spent much of his career with State Farm. Seeing the opportunities available through the company and the impact agents can have on their communities inspired me to pursue agency ownership myself.

I graduated from SUNY Plattsburgh in 2016 with a degree in Business Management, where I also played soccer all four years. Outside of work I enjoy skiing, snowboarding, tennis, golf, and spending time with my wife and our two dogs.

I’m actively involved in the local Rotary Club, which allows me to participate in community service projects, charitable events, and other initiatives that help support the community we serve.

Our agency offers PTO, paid major holidays, health benefits, and reimbursement for all licensing costs. We are committed to creating a workplace that supports both professional success and a healthy work-life balance.

Our office culture is family-oriented, fun, and built on open communication. We believe strong relationships, transparency, and teamwork create the best environment for both employees and customers. I’m looking for someone who is a genuinely good person, enjoys working with others, and values a collaborative team atmosphere. If you’re looking for a supportive office that prioritizes communication, flexibility, and long-term growth, this could be a great fit for you.

ROLE DESCRIPTION:

John Toper - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.